Ying Gao

Shipping & Freight

• Interfaced with global logistics partners to coordinate both international and domestic shipments, ensuring timely and compliant delivery
• Prepared accurate HS code for products and resolved customs delays by navigating complex import/export compliance across major countries including China, Canada, Brazil, Maldives, Dominican Republic, Sri Lanka, and India
• Advised internal teams on best practices to streamline shipments operations and reduce freight costs
• Tracked and analyzed shipping costs, proactively addressing issues to avoid delays or budget overruns
• Negotiated discounted rates with 3PLs and shipping vendors to optimize cost efficiency
• Managed relationships with USPS, UPS, FedEx, DHL, as well as ocean, air, and LTL freight providers
• Oversaw batch sample and container shipments for high-profile clients such as Dover Street Market, Chanel, Dior, Moncler, and Adidas

Warehouse & Order

• Negotiated warehouse pricing and facilitated initial set up and operational launch for warehouse in Bergen, NJ
• Managed the full order lifecycle for ecommerce, wholesale, gifting, marketing, merchandise request orders, including returns and exchanges
• Entered and tracked orders in Shopify, integrated with WMS (Warehouse Management System), and generated pick tickets for fulfillment
• Created RMA numbers and processed returns and exchanges efficiently to maintain customer satisfaction
• Ensured timely payment follow-up for prepaid accounts to enable cargo release and avoid delays
• Created Advanced Shipping Notices (ASNs) and managed EDI requirements for high-profile clients such as Mr. Porter and SSENSE
• Reconciled all warehouse invoices against actual inventory transactions to ensure financial accuracy
• Authored SOPs for order processing including gifting, merchandise requests, and marketing orders to ensure standardization and operational efficiency

Product Launch & Showroom Coordination

• Collaborated with cross-functional teams to successfully launch high-profile products including Clean Waves x Parley sunglasses, Frank Green x Parley water bottles, and Adidas x Parley shoes
• Ensured seamless coordination between production, marketing, and logistics to meet critical launch timelines
• Played a key role in the setup of a new showroom for the climate week event, overseeing layout planning, product display, inventory organization, and vendor coordination
• Ensured all product samples and marketing materials were delivered and arranged according to brand guidelines
• Supported the sales team by preparing the showroom for client visits and events, contributing to an enhanced customer experience and increased engagement

Inventory

• Maintained accurate inventory records across three platforms: Excel spreadsheets, WMS, and Shopify, with bi-weekly reconciliations
• Conducted quarterly on-site warehouse audits to ensure physical inventory matched system data
• Proactively communicated with production team when inventory levels were low, preventing potential stockouts and fulfillment delays

• Interpreted logistics data such as availability, ETA/ETD from Bills of landing to ensure efficient supply chain planning
• Processed 20+ sales orders daily while managing administrative tasks including bookkeeping, purchasing, shipment tracking, and credit applications
• Scheduled an average of 10 daily trucking pickups with vendors and third parties, optimizing cost and ensuring on-time delivery
• Tracked LTL and FTL freight costs, implementing 3PL solutions to reduce expenses and improve delivery times for specific lanes
• Collaborated with customs brokers to file ISF and manage customs clearance for both imported and exported goods
• Maintained and processed all financial documentation, ensuring accuracy in billing and timely payments using Quick Books
• Monitored inventory across three warehouse locations, ensuring optimal stock levels and warehouse capacity through Quick Books

• Handled high-volume documentation and collaborated with the accounting department to resolve invoicing and shipping discrepancies efficiently
• Coordinated transportation logistics, managed staff schedules, and organized deliveries to consistently meet customer demands without delay
• Managed customer relations by handling 20+ daily customer service calls, ensuring issues were addressed promptly and professionally
• Tracked shipments tailored to individual customer requirements, guaranteeing timely delivery and communication
• Brought extensive hands-on experience in warehouse, transportation, and consolidation operations