Ying Lian
Cincinnati
Summary
Dynamic professional with a proven track record in understanding customer preferences and delivering tailored book recommendations. Strong communication skills foster meaningful engagement with customers, significantly enhancing the shopping experience. Expertise in inventory management and effective store display techniques contributes to increased sales and overall store performance. Committed to creating a welcoming environment that encourages exploration and discovery among patrons.
Overview
6
6
years of professional experience
Work History
Bookseller
Joseph-Beth Booksellers
09.2024 - Current
- Assist customers in book selection and provide recommendations based on interests.
- Process sales transactions and manage inventory updates.
- Assist in coordinating author events, book signings, and community engagement initiatives.
- Implemented efficient processing of special orders, enhancing customer satisfaction and order accuracy.
- Enhanced customer experience through personalized book recommendations and engaging discussions.
- Managed inventory by organizing stock and ensuring optimal product placement on shelves.
Manager
New Style Chinese
10.2019 - 08.2024
- Supervised daily restaurant operations, ensuring efficient service and customer satisfaction.
- Trained and managed a team of employees, optimizing workflow and productivity.
- Developed marketing strategies, including social media promotions and customer loyalty programs, increasing revenue by 15%
- Resolved customer complaints efficiently, ensuring a high level of satisfaction and repeat business.
Education
BA - Public Relations, Fine Arts
University of Cincinnati
Cincinnati, OH05-2027
Skills
- Graphic Design: Adobe Photoshop, Illustrator, and Canva
- Language: English and Chinese
- Public Relations: Press releases, media relations, event planning
- Customer Service & Sales: Retail, hospitality, client communication
- Product recommendations
- Visual displays
- Creative thinking
- Product knowledge
Websites
Timeline
Bookseller
Joseph-Beth Booksellers
09.2024 - Current
Manager
New Style Chinese
10.2019 - 08.2024
BA - Public Relations, Fine Arts
University of Cincinnati
Awards
Recipient, Dean’s List, University of Cincinnati