YING ZHANG
Winter Garden,FL
Summary
Experienced healthcare executive with over 18 years in healthcare operations. Skilled in regulatory compliance, financial performance, and operational efficiency. Proven history of team leadership and connection, strategic management, and driving continuous improvement. Proficient in fostering collaborative and efficient teams while maintaining a forward-thinking approach to achieve organizational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate, Chief Operating Officer
Orlando Health Arnold Palmer Hospital
05.2022 - Current
- Spearhead operational oversight for 400+ FTEs across multiple critical departments, including Respiratory Therapy, Imaging, Lab, and Pharmacy, ensuring seamless and efficient healthcare delivery across organization.
- Champion strategic safety and compliance initiatives, including leading the Environment of Care Council, driving zero findings in Joint Commission surveys, and elevating patient safety standards.
- Lead the Allied Health Executive Council, executing strategies that align with corporate goals, fostering cross-functional collaboration, and delivering measurable operational improvements.
- Innovatively expanded outpatient services by 10%, reducing backlog and enhancing patient experience, while managing complex space constraints with limited resources.
- Established and led initiatives in emergency management and workplace safety, driving best-in-class practices across multiple hospitals, contributing to a safer, more secure environment for staff and patients.
Director of Operations
Orlando Health Imaging Centers
01.2017 - 05.2022
- Drove unprecedented growth, increasing net revenues by 300% through strategic expansion and the development of six new imaging centers, significantly improving patient access and market penetration across the region.
- Led the seamless integration of Orlando Health Imaging Centers into the corporate IT infrastructure, optimizing operational efficiencies, reducing costs, and ensuring alignment with broader organizational goals.
- Identified and cultivated future leaders through succession planning, promoting five individuals into key leadership roles within 12 months, fostering a culture of growth and development.
- Enhanced patient experience through comprehensive training programs, significantly improving service quality and operational performance.
Practice Manager
Orlando Health
01.2016 - 01.2017
- Transformed practice operations, driving efficiencies that led to top-tier patient satisfaction scores (Top 10% in Press Ganey) by streamlining processes and implementing team-building initiatives.
- Reduced critical turnaround times, including scheduling from 72 hours to 24 hours, and improved patient experience by fostering a responsive and cohesive operational team.
Patient Access Manager
Orlando Health
11.2014 - 01.2016
- Optimized operational workflows and improved customer service, resulting in enhanced patient and provider experiences while maintaining strict adherence to budgetary guidelines.
- Fostered strong interdepartmental communication, driving efficiency and collaboration across the organization, and successfully managing department finances within budget.
- Researched and implemented new Medicaid plans, which helped to reduce number of denials by 10%.
- Developed comprehensive onboarding programs for new hires, setting them up for success in their roles and ensuring a seamless transition into the organization.
Integration Coordinator
Orlando Health
05.2014 - 11.2014
- Designed and executed action plans that significantly improved patient access services and streamlined operational processes across multiple facilities, enhancing departmental performance.
- Led competency evaluations and implemented targeted training programs to ensure operational excellence and staff development.
Patient Access Supervisor
Orlando Health
05.2005 - 05.2014
- Reduced patient registration times by 50% through innovative solutions such as the implementation of self-service KIOSKs, significantly improving patient flow and service efficiency.
- Played a key role in departmental transitions and system upgrades, including the conversion of critical clinics and services, ensuring operational continuity and success.
Education
Master of Business Administration -
St Thomas University
Miami Gardens, FL06.2022
Bachelor of Science - Physical Therapy
Shanghai Institute of Physical Education
Shanghai, China07.1997
Certification
- Certified Revenue Cycle Representative (CRCR), 07/12
- Certified Application Counselor (CAC), 12/13
- Certified Healthcare Access Manager (CHAM), 10/15
Affiliations
- Children’s Home Society, Board member, 2022, current
- American College of Healthcare Executives, Central Florida (ACHE), 2019, current
- Florida Association of Health Access Management (FAHAM), 01/12
Timeline
Associate, Chief Operating Officer
Orlando Health Arnold Palmer Hospital
05.2022 - Current
Director of Operations
Orlando Health Imaging Centers
01.2017 - 05.2022
Practice Manager
Orlando Health
01.2016 - 01.2017
Patient Access Manager
Orlando Health
11.2014 - 01.2016
Integration Coordinator
Orlando Health
05.2014 - 11.2014
Patient Access Supervisor
Orlando Health
05.2005 - 05.2014
- Certified Revenue Cycle Representative (CRCR), 07/12
- Certified Application Counselor (CAC), 12/13
- Certified Healthcare Access Manager (CHAM), 10/15
Master of Business Administration -
St Thomas University
Bachelor of Science - Physical Therapy
Shanghai Institute of Physical Education
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