Ying Zhang
Client Behavior And Consumer Insights Specialist
Irvine,CA
Summary
Dynamic client advisor with a robust background in psychology and extensive hands-on experience in the luxury resale industry, specializing in high-value client engagement and behavioral analysis. Expertise in leveraging consumer psychology, data-driven insights, and consultative problem-solving to assess purchasing behavior, uncover client needs, and refine sales and pricing strategies. Proven success in analyzing transactional trends, segmenting high-value customers, and implementing customized engagement strategies that elevate client experiences, foster long-term relationships, and drive sustainable business growth. A unique blend of analytical acumen, cross-functional execution, and a client-centric approach supports effective decision-making in fast-paced, client-focused environments.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Client Behavior Specialist
959 Deluxe Inc
12.2025 - Current
- Applied consumer psychology and behavioral analysis within the luxury resale industry to evaluate purchasing patterns of high-net-worth clients, particularly in categories such as Hermès handbags and fine jewelry. Assessed client motivations, decision-making behaviors, urgency triggers, and price sensitivity through transactional and interaction data to refine pricing strategies and inventory positioning. Identified high-value customer segments and enhanced personalized client engagement, strengthening client relationships and improving conversion outcomes in high-value transactions.
Education Advisor
A Plus Educational Consultant Experience 1 Academy
09.2024 - 12.2025
- Provided strategic academic guidance and course planning for Grades 1–12, ensuring measurable progress and long-term academic growth. Facilitated bilingual (English/Mandarin) communication between families and institutions to support seamless educational planning. Applied psychology-informed approaches to build strong, trust-based relationships with parents and students. Supported U.S. private school and community college transfer applications, offering customized advising for both international and domestic students. Advised students on UC transfer processes, including IGETC, TAG, and course selection to maximize eligibility and competitiveness. Managed educational content on Instagram and Xiaohongshu to increase institutional reach and engagement. Led curriculum planning, seasonal course development, and operational coordination to support academic delivery. Partnered with international competition organizations to register the school as an official testing site for AMC, Math Kangaroo, and SASMO.
Counseling Assistant
Shenzhen Zhiyu Psychological Counseling Co., Ltd
07.2021 - 09.2021
- Assisted in matching over 100 clients with appropriate counseling professionals tailored to their specific psychological needs Spearheaded the organization of 5+ psychological salons, including curating themes, crafting staff recruitment announcements for 20+ potential hires, and coordinating event logistics Successfully executed a film salon focused on emotion management, drawing an attendance of 50+ participants as part of the event series. Developed interactive workshops that addressed emotional wellness, leading to noticeable gains in participant feedback and engagement.
Elementary School Tutor
07.2020 - 08.2020
- Delivered one-on-one English tutoring to primary students at home, integrating linguistic methodologies to enhance their language acquisition processes Leveraged principles of child psychology to establish rapport and create a conducive learning environment tailored to individual students' emotional and cognitive needs Developed and applied effective teaching techniques, incorporating both linguistic strategies and psychological insights to address the unique learning styles and developmental stages of young children.Fostered a nurturing learning atmosphere, improving student engagement and confidence in language skills.
Education
Masters of Arts - Psychology
Pepperdine University Graduate School of Education and Psychology
Irvine06.2024
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz06.2022
Skills
- Data collection
- Client Relations
- Social Media Management
- Self-management strategies
- Strategic Planning
- Behavioral analysis
- Counseling
- Interpersonal Skills
- Microsoft Word
- Excel
Certification
Certificate of Completion in Psychological Counseling Training Program
Timeline
Client Behavior Specialist
959 Deluxe Inc
12.2025 - Current
Education Advisor
A Plus Educational Consultant Experience 1 Academy
09.2024 - 12.2025
Counseling Assistant
Shenzhen Zhiyu Psychological Counseling Co., Ltd
07.2021 - 09.2021
Certificate of Completion in Psychological Counseling Training Program
03-2021
Elementary School Tutor
07.2020 - 08.2020
Bachelor of Arts - Psychology
University of California, Santa Cruz
Masters of Arts - Psychology
Pepperdine University Graduate School of Education and Psychology