YingYi Chen
Brooklyn,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Tutor
Huan Yu Education Center
08.2023 - 08.2024
- Demonstrated various teaching techniques to engage students in the learning process.
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
- Maintained records of students assessment results, progress, feedback and school performance.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
Promotions Intern
HD Education
10.2022 - 03.2023
- Teamed with other demonstrators to put on large-scale promotions.
- Conducted product demonstrations to explain details, highlight features and show use.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
Restaurant Team Member
66sFusion
06.2018 - 03.2023
- Communicated clearly with kitchen staff regarding order specifics.
- Conducted daily inventory checks to ensure adequate product was available.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Tutor
Dyker Excel Tutoring
10.2017 - 06.2018
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
Education
BBA - Business Management
SUNY Stony Brook
Stony Brook, NY05-2025
High School Diploma -
Fort Hamilton High School
Brooklyn, NY01-2020
Skills
- Records Management
- Learning Techniques
- Progress Reporting
- Skills Development
- Proficient in Microsoft Office
- Media communications
- Call management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Spanish
Professional Working
Timeline
Tutor
Huan Yu Education Center
08.2023 - 08.2024
Promotions Intern
HD Education
10.2022 - 03.2023
Restaurant Team Member
66sFusion
06.2018 - 03.2023
Tutor
Dyker Excel Tutoring
10.2017 - 06.2018
High School Diploma -
Fort Hamilton High School
BBA - Business Management
SUNY Stony Brook
Similar Profiles
Angel Alyssa OrtizAngel Alyssa Ortiz
Childcare Assistant Teacher at Huan-Yu After School ProgramChildcare Assistant Teacher at Huan-Yu After School Program
Khang Ly Nguyen ThachKhang Ly Nguyen Thach
External Relations Assistant at Nguyen Huu Huan High SchoolExternal Relations Assistant at Nguyen Huu Huan High School
Anran ChenAnran Chen
Cashier at Hong Huan Stationary CompanyCashier at Hong Huan Stationary Company