Ying Yui Lai
West Lafayette,IN
Overview
1
1
year of professional experience
Work History
Crew Member
Poke Hibachi
West Lafayette, IN
09.2023 - Current
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Assist customers in preparing their meals according to their specific orders。
Crew Member
Poke House
Mountain View, CA
06.2023 - 08.2023
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Crew Member
SOMISOMI
Palo Alto, CA
05.2023 - 08.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
McDonald's
West Lafayette, IN
09.2022 - 12.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Master of Science - Business Analytics And Information Management
Purdue University
West Lafayette, IN05.2025
Concentration - Finance
Purdue University
West Lafayette, IN05.2025
Skills
- Java
- Python
- R
- Excel
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Project Experience
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Timeline
Crew Member
Poke Hibachi
09.2023 - Current
Crew Member
Poke House
06.2023 - 08.2023
Crew Member
SOMISOMI
05.2023 - 08.2023
Crew Member
McDonald's
09.2022 - 12.2022
Master of Science - Business Analytics And Information Management
Purdue University
Concentration - Finance
Purdue University