Yinhao Chen
Denver,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Part-Time Employee
Costco Food Court
Denver, CO
07.2023 - Current
- Inspected dining area for cleanliness during shifts.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained a clean work area and equipment.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Manager
Spicy Thai and Sushi
Westminster , CO
01.2022 - 07.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Created detailed reports on weekly and monthly revenues and expenses.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Restaurant Manager
Spicy Thai II
Denver, CO
08.2007 - 12.2020
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed accounts payable, accounts receivable and payroll.
- Scheduled staff shifts and monitored labor costs.
- Created weekly work schedules according to staffing needs.
- Maintained accurate inventories of food, supplies and equipment.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
Customer Service Representative
Spicy Thai
Denver, CO
06.2006 - 07.2008
- Developed and maintained relationships with customers, vendors, and suppliers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Bachelor of Arts - Industrial Management
John’s & St. Mary’s Institute of Technology
New Taipei City, Taiwan 07-1994
Skills
- Communication
- Relationship Building
- Active Listening
- Collaboration
Languages
Chinese (Mandarin)
Professional
Taiwanese
Professional
Hua Mei Temple
Volunteer since 2015
Vegetarian since 2018
Temple Host since 2022
Timeline
Part-Time Employee
Costco Food Court
07.2023 - Current
Manager
Spicy Thai and Sushi
01.2022 - 07.2022
Restaurant Manager
Spicy Thai II
08.2007 - 12.2020
Customer Service Representative
Spicy Thai
06.2006 - 07.2008
Bachelor of Arts - Industrial Management
John’s & St. Mary’s Institute of Technology
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