Yinna Tate
North Miami Beach,FL
Summary
Experienced Seasonal Assistant Director with 5+ years of expertise in business planning, team leadership, and problem-solving. Proven track record of implementing effective changes to improve company performance. Skilled in training, monitoring, and boosting employee morale to drive engagement and productivity. Adept at building strong teams and delivering exceptional customer service for organizational success.
Overview
7
7
years of professional experience
Work History
Assistant Director of Services
W South Beach Hotel
09.2022 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules, monitoring call-outs, and apply accountability strategies.
- Managing daily housekeeping operations as well as running high season and high level group events such as LE MIAMI, Formula one, Swim week, end of year and Passover holidays, and hotel buy out.
- Training and accountability for the associates on BSA (Brand Standard Audits) and Forbes standards while strategizing and encouraging more inspection from managers to ensure level of cleanliness are consistent with the guest expectation and company goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills. I have a special focus on nurturing the skills and knowledge of managers, focusing on their goals and opportunities to drive success, this cascade down to hourly talent.
- Assisting managing budgets, forecast and controllable for the department. Ensuring labor productivity was align to our company goals while maintaining performance.
- Increased employee performance through effective supervision, training and developing improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Increased employee engagement: 2022 91%, 2023 96%, 2024 99%.
- Creating and executing all activations for housekeeping week and employee appreciation week. As well as ensuring special event cater to my team were recognized and celebrated: Haiti's independence day, Haitian's flag day, Mother's day, Father's day, latin's culture appreciation day.
- Contributed to the hotel's intent to recommend: 69.3% 2022, 73.2% 2023, 74.9% 2024
- Contributed to the department cleanliness score 2022 78.1%, 2023 80.7%, 2024 80.9%.
Human Resources Generalist
W South Beach Hotel by Marriott
02.2022 - 09.2022
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Conducted background checks, reference checks and employment verification.
- Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
- Explained human resources policies and procedures to employees.
- Answered employee questions during entrance and exit interview processes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Handled employee conflicts efficiently while following all company procedures.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data and update previous data.
Operations Manager
AC Hotel by Marriott
02.2021 - 02.2022
- Recruit, hire, onboard and set up training for new employees.
- Assign tasks for completion, inspect work and resolve housekeeping complaints promptly.
- Improved cleanliness score in the first three month in the position from 601% to 78%.
- Exceed quality service goals by managing team productivity and workflow to implement continuous improvement.
- Create schedules, shift reports and other business documentation to coordinate housekeeping and front desk needs.
- Correct guest issues promptly with knowledgeable and friendly service in order to drive guest satisfaction.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed payroll for temporary, hourly and salaried employees.
Front Desk Receptionist/ Housekeeping Inspector
AC Hotel by Marriott
09.2019 - 02.2021
- Provide guests with room and hotel information, directions, amenities, and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift´s staff
- Managed guest check-in and check-out procedures, reservations and payments.
- Inspected the cleaning of guest rooms to achieve a high level of cleanliness and guest satisfaction.
Catering
HSS Hospitality Staffing Solutions
01.2018 - 05.2019
- Set up and breakdown buffet tables and setup food, beverage and service items
- Serve client food and beverage. Interact with clients to ensure satisfaction
Education
BBA - Bachelor of Business Administration Focus On International Business
University of Quindío
Quindío, Colombia05.2016
Skills
- Workforce skill enhancement
- Proficient in maintaining performance under pressure
- Collaborative team management
- Time management
- Critical thinking and adaptability
- HR services and payroll expertise
- Fieldglass, PSAP, FOSSE, HotShop, MShift, Lightspeed, and Salesforce knowledge
- Organizational strategy development
- Project execution
- Financial administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Director of Services
W South Beach Hotel
09.2022 - Current
Human Resources Generalist
W South Beach Hotel by Marriott
02.2022 - 09.2022
Operations Manager
AC Hotel by Marriott
02.2021 - 02.2022
Front Desk Receptionist/ Housekeeping Inspector
AC Hotel by Marriott
09.2019 - 02.2021
Catering
HSS Hospitality Staffing Solutions
01.2018 - 05.2019
BBA - Bachelor of Business Administration Focus On International Business
University of Quindío
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