YINNAH JENKINS
Hartford,Connecticut
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
5
5
years of professional experience
Work History
HOME HEALTH CARE COMPANION
A&D HOME HEALTH SOLUTIONS
28 GARFIELD STREET NE 06411
11.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided transportation and appointments management.
CHEF
WHITSONS CULINARY GROUP
STATEN ISLAND, NEW YORK
10.2013 - 04.2017
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Collaborated with staff members to create meals for large banquets.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Verified compliance in preparation of menu items and customer special requests.
- Collaborated with other personnel to produce and modify menus and selections.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Developed kitchen staff through training, disciplinary action and performance reviews.
CASHIER TEAM LEAD
DUNKIN DONUTS INCORPORATED
HARTFORD, CONNECTICUT
08.2004 - 08.2005
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Generated routine reports and professional correspondence.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
Hill Regional Career High School
New Haven, CT06.1997
Skills
- Knowledge of State Regulations
- Patient Record Confidentiality
- Range of Motion Exercises
- Scheduling Medical Appointments
- Household Chores
- Community Integration
- Compassionate Client Care
- First Aid and Safety
- Clinical Quality Program Standards
- Personal Grooming Care
- Light Housekeeping
- Care Plan Assessment
- Home Health Care Expertise
- Client Observations
- Personal Care Assistance
- Medical Reminders
- Clinical Documentation and Reporting
- Interpersonal Communications
- Daily Charting
- Safety Behaviors
- Mental Stimulation
- Assisted Living
- Special Needs Care
- Bed Transfers
- Proper Staffing
Accomplishments
- Achieved COMPANIONSHIP through effectively helping with CLIENT.
Timeline
HOME HEALTH CARE COMPANION
A&D HOME HEALTH SOLUTIONS
11.2022 - Current
CHEF
WHITSONS CULINARY GROUP
10.2013 - 04.2017
CASHIER TEAM LEAD
DUNKIN DONUTS INCORPORATED
08.2004 - 08.2005
High School Diploma -
Hill Regional Career High School