Yinnette Reyes
Bronx
Summary
I excel in delivering exceptional customer service and fostering strong team collaboration. Bilingual in English and Spanish, I effectively communicate with diverse populations, ensuring a welcoming environment for all patients. My objective is to obtain a job within my chosen field that will challenge me and allow me to use my skills and past experiences in a way that is mutually beneficial to both my employer and myself to allow growth for the future
Overview
6
6
years of professional experience
Work History
Medical Assistant
South Bronx Medical Rehabilitation PC
09.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Front Desk Receptionist
KTJ Physical Therapy
02.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
MKTM Physical Therapy
05.2022 - 02.2024
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Host
Top Of The Rock Observation Deck - Rockefeller
04.2019 - 05.2022
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Scan tickets
- Work under pressure
- Help customers get to the top by making sure tickets had the right date and time
Education
GED -
New Bedford High School
New Bedford, MA02-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Leadership
- Data entry
- Reliable team player
- Microsoft Words
- Problem-Solving
- Responsible and Organized
- Bilingual (English & Spanish)
- Strong Communication
- Ability to take instructions verbally and written
- Time Management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
South Bronx Medical Rehabilitation PC
09.2024 - Current
Front Desk Receptionist
KTJ Physical Therapy
02.2024 - 06.2024
Front Desk Receptionist
MKTM Physical Therapy
05.2022 - 02.2024
Host
Top Of The Rock Observation Deck - Rockefeller
04.2019 - 05.2022
GED -
New Bedford High School
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