Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Work Preference
Timeline
Generic
Yipsi Valdivieso Elizondo

Yipsi Valdivieso Elizondo

Hialeah,USA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
4
4
Certification

Work History

Manager asst.

Revolution
MIA-UY
02.2019 - Current
  • Company Overview: This multifaceted company has been my job for the past six years, mostly remotely and in person as needed.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Evaluated and authenticated returns, exchanges and voids.
  • Collected deposits or payments and arranged for billing.
  • Digital Marketing, import/export products.
  • This multifaceted company has been my job for the past six years, mostly remotely and in person as needed.

front desk-office asst.

Miami water and Air
MIAMI
12.2024 - 01.2025
  • Maintaining organized files and records, providing general administrative support.
  • Updated databases with new and modified customer data.
  • Supported sales team members to drive growth and development.
  • Promoted available products and services to customers during service, account management and order calls.
  • Responded promptly to emails sent by customers seeking assistance.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Ensured compliance with company policies while providing excellent customer service to internal and external stakeholders.
  • Responded promptly to customer inquiries via phone or email.
  • Answered incoming calls, directed calls to appropriate staff members, and took messages when necessary.
  • Organized files, created documents, and maintained paper and electronic records.
  • Greeted customers and provided customer service support.
  • Updated customer database with new contact information or changes in existing accounts.
  • Received packages and sorted mail on a daily basis.
  • Provided administrative support for multiple departments within the organization.
  • Handled incoming calls and directed callers to appropriate department or employee.

PROBLEM SOLVE/LEARNING AMBASSADOR

AMAZON
IL-MIAMI
03.2024 - 12.2024
  • Recruited and trained new employees to meet job requirements.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated employee job performance and motivated staff to improve productivity.

SUPERVISOR QUALITY CONTROL

INTOWNSUIT
KY
12.2023 - 03.2024
  • Supervise the housekeepers work.
  • Ensure quality standards.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Monitored employee productivity to provide constructive feedback and coaching.

MULTITASKING CASHIER, CUSTOMER SERVICE AGENT IN STORE, INVENTORY, PROBLEM SOLVING

PYN
MIAMI LAKES
10.2022 - 11.2023
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Cash handling.
  • Monitored stock levels of merchandise and placed orders when necessary.
  • Resolved conflicts between customers, co-workers or supervisors in a professional manner.
  • Processed payments, returns, and exchanges according to company policies.

Education

Degree-ORTOPROTHESIS -

University of Medical Sciences
HAV, CUB

Skills

  • Welcoming environment skills
  • Proficient in customer support
  • Teamwork
  • Communication skills
  • Multitasking in high-pressure environments
  • Attention to detail
  • Adaptability
  • Safety compliance
  • Conflict resolution
  • Analytical problem-solving
  • Cash handling
  • Payment processing
  • Employee training
  • Time management
  • Call center experience
  • Online chat and email
  • Professional phone voice
  • Adaptability and flexibility

Certification

  • Cabin Crew Training B/A
  • Notary Public of Florida State by Governor’s Office
  • Driver License

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CulturePaid time offFlexible work hoursWork-life balanceTeam Building / Company Retreats

Timeline

front desk-office asst.

Miami water and Air
12.2024 - 01.2025

PROBLEM SOLVE/LEARNING AMBASSADOR

AMAZON
03.2024 - 12.2024

SUPERVISOR QUALITY CONTROL

INTOWNSUIT
12.2023 - 03.2024

MULTITASKING CASHIER, CUSTOMER SERVICE AGENT IN STORE, INVENTORY, PROBLEM SOLVING

PYN
10.2022 - 11.2023

Manager asst.

Revolution
02.2019 - Current

Degree-ORTOPROTHESIS -

University of Medical Sciences

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Yipsi Valdivieso Elizondo