Yira Lopez
Trenton,NJ
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Receptionist
America's Best Contact And Eyeglasses
05.2021 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Customer Service Associate
Lord & Taylor LLC
05.2019 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Sales Associate
Toys R Us
09.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Bachelor of Arts - Criminal Justice
Kean University
Union, NJ05.2022
Skills
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Data Research and Analysis
- Customer Service
- Call Answering and Routing
- Microsoft Office
- Decision Making
- Good listening skills
- Responsible
- MS Office
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
America's Best Contact And Eyeglasses
05.2021 - Current
Customer Service Associate
Lord & Taylor LLC
05.2019 - 09.2019
Sales Associate
Toys R Us
09.2016 - 06.2018
Bachelor of Arts - Criminal Justice
Kean University
Similar Profiles
LATOYA HILTONLATOYA HILTON
Optometric Technician at America's Best Contact and EyeglassesOptometric Technician at America's Best Contact and Eyeglasses
Kristy StokesKristy Stokes
General Manager at America's Best Contact and EyeglassesGeneral Manager at America's Best Contact and Eyeglasses
Shauna Riyevski-McNeillShauna Riyevski-McNeill
Licensed General Manager at America's Best Contact And EyeglassesLicensed General Manager at America's Best Contact And Eyeglasses