Yira Sanchez
Silver Spring,MD
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Sheraton Hotels
09.2021 - 08.2024
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Housekeeping Supervisor
Sheraton Hotels
09.2021 - 08.2024
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Room Attendant
Marriott
04.2021 - 09.2021
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
O&M
Dominican Republic07.2013
High School Diploma -
Baptist College
Dominican Republic06.2010
Skills
- Guest Relations
- Supply Inventory Management
- Adaptability and Flexibility
- Excellent Communication
- Work Planning and Organization
Timeline
Housekeeping Room Attendant
Sheraton Hotels
09.2021 - 08.2024
Housekeeping Supervisor
Sheraton Hotels
09.2021 - 08.2024
Housekeeping Room Attendant
Marriott
04.2021 - 09.2021
High School Diploma -
O&M
High School Diploma -
Baptist College
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