Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies and Interests
Timeline
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Yirandy Gonzalez

Queens,USA

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Dedicated employee skilled in customer service and sales. Proven ability to teach junior staff to maximize performance. Strong communicator with excellent time management, attention to detail, and a solid work ethic. Works effectively in team settings.

Overview

7
7
years of professional experience

Work History

Assistant

Dr. Leonardo De Jesus
04.2018 - 07.2019
  • Performed secretarial duties with expertise in medical terminology and procedures. Scheduled over 100 appointments weekly, reduced billing errors by 30%, improved chart processing time by 25%, maintained accurate medical records, and enhanced communication efficiency among staff.
  • Organized and maintained filing systems for documents and records.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Greeted visitors, clients and guests in a professional manner.
  • Developed positive relationships with internal customers through effective communication techniques.

Cashier

Urban Market
02.2022 - 06.2023
  • Executed duties including scanning over 200 products daily, processing payments with a 99% accuracy rate, balancing the cash drawer with zero discrepancies, and resolving customer inquiries, leading to a 15% increase in customer satisfaction scores.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
  • Issued receipts, refunds, credits or changes due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Cashier / Customer Service

ZARA
09.2024 - 05.2025
  • Provided high-quality customer service by assisting shoppers with product selections, returns, and inquiries in a fast-paced retail environment.
  • Operated POS system efficiently to process transactions, exchanges, and refunds, ensuring accuracy and customer satisfaction.
  • Maintained store organization and visual merchandising according to ZARA’s brand standards.
  • Helped manage high-volume foot traffic during seasonal sales and product launches.
  • Resolved customer concerns promptly and professionally, contributing to a positive shopping experience.
  • Collaborated with team members to meet daily sales goals and ensure smooth front-end operations.

Education

High School Diploma -

Richmond Hill High School
Queens, NY
06-2021

Bachelor of Science - Biological and Physical Sciences

Baruch College of The City University
New York, NY
12-2025

Skills

  • Patience and empathy

  • Work ethic and integrity

  • Customer Assistance

  • Returns Processing

  • Cash Register Operation

  • Training and Development

  • Customer service

  • Product Recommendations

  • Time management skills

Languages

English (fluent)
Spanish (fluent)

Hobbies and Interests

Volunteering, Art and Creativity, Technology and Social Media

Timeline

Cashier / Customer Service

ZARA
09.2024 - 05.2025

Cashier

Urban Market
02.2022 - 06.2023

Assistant

Dr. Leonardo De Jesus
04.2018 - 07.2019

High School Diploma -

Richmond Hill High School

Bachelor of Science - Biological and Physical Sciences

Baruch College of The City University

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