Yirgalem Golla
PC Clerk
Hamilton,TX
Summary
Dedicated Customer Service Specialist with extensive experience in production control, logistics information systems, and supply support activities, adept at enhancing customer service delivery and operational efficiency across various sectors. Proven ability in compiling and analyzing production data to ensure precision and compliance with established standards. Skilled in managing inventory systems, developing SOPs, and delivering targeted training, demonstrating a profound understanding of technical and logistical support requirements. Excel in optimizing supply chain dynamics and inventory management, fostering significant improvements in data accuracy, system security, and customer satisfaction. Exceptional ability to lead strategic planning and implementation of complex projects within high-pressure environments. Well-versed in leveraging expertise in GCSS-Army and other automated systems to drive business goals and customer service excellence.
Overview
9
9
years of professional experience
Work History
Logistics Information System Operator III, APS-5
Amentum
01.2022
- Administered customer support for all GCSS-A activities in alignment with the GCSS-A End User Manual (EUM), ensuring compliance and efficiency in user operations
- Conducted meticulous data input and editing, adhering to internal quality control standards to ensure accuracy and integrity of information
- Delivered formalized on-site training and advanced support for the GCSS-Army system, enhancing user competencies and system utilization
- Developed and revised Standard Operating Procedures (SOPs) as required, ensuring operational consistency and adherence to best practices
- Managed and analyzed weekly transaction reports and form counts, preparing comprehensive reports for operations leadership and stakeholders.
Logistics Coordinator, APS 2 Baco90
Amentum
01.2022
- Managed the layout and inventory of secondary items within equipment sets, ensuring readiness and proper documentation of all issue items
- Engaged in joint Preventive Maintenance Checks and Services (PMCS), tracking equipment issues and managing shortages effectively
- Oversaw documentation, records management, reporting, and reconciliation of records, enhancing the readiness activities of the logistics department
- Reviewed and validated document register reconciliations, submitted daily supply activities to maintain high levels of operational accuracy
- Assisted the Mission Support Element (MSE) in coordinating logistics operations, providing critical support and operational solutions.
Logistics Support Specialist, Supply Support Activity
Vectrus
01.2021
- Administered access control in GCSS-Army, while managing system interactions for 45 users
- Compiled critical inventory and production reports, identifying and addressing document discrepancies
- Provided exemplary customer service aimed at ensuring efficient supply support and accountability across various classes
- Oversaw SSA operations, managing extensive ATF lines and ensuring compliance with military supply regulations
- Conducted comprehensive training on GCSS-Army, enhancing user competence and system efficacy.
RDC-U Production Control Clerk
Amentum Poland
01.2022 - Current
- Compile production data from diverse sources aimed at ensuring accuracy in recording procedures and adherence to established formats
- Calculate production metrics, including item types, quantities, and defect rates by using advanced computational tools
- Author comprehensive production reports and maintained systematic document files to guide assembly and manufacturing processes
- Develop work schedules and managed material inventory records to streamline procurement and enhance production efficiency
- Engage in technical supply management tasks across commodity areas, while applying deep knowledge of supply systems and organizational needs.
Government Contracting Requisition Logistics Warehouseman, Supply Support Activity
KBR
01.2018 - 01.2021
- Orchestrated warehouse layout planning to optimize storage solutions and bin space utilization
- Prepared detailed reports on discrepancies found during inventory audits to enhance system accuracy
- Offered expert technical guidance on storage operations to enhance team efficiency and compliance
- Ensured precise inventory tracking and record-keeping within the Global Combat Support System (GCSS-Army)
- Investigated and resolved material discrepancies, maintaining balance and accuracy in inventory levels
- Processed and reviewed Class I supply requests, coordinating closely with rotational units and government agencies
- Developed and interpreted policies and procedures in line with Department of Defense standards
- Assisted customers with procurement of special items not available through the standard Army Supply System.
DFAC Warehouseman
North Fort Hood Army Training Center
01.2016 - 01.2017
- Managed the receipt, storage, and distribution of merchandise and food items with keen focus on ensuring optimal stock room organization
- Prepared and processed documentation for incoming purchase orders, deliveries, and inventory control
- Ensured the accurate fulfillment of requisitions from shelves and racks, while maintaining systematic storage methods.
Education
Degree Title in Business & General Studies -
Nadia Training Institution
Skills
- Customer Service Excellence
- Training & Development
- Multilingual Communication
- Risk Management & Mitigation
- Logistics & Supply Chain Management
- Policy & Procedure Implementation
- Compliance & Quality Control
- Relationship Management
- Data Management
- Inventory Control
- Problem Resolution
- Supply Chain Management
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, share point Access Faxing, Emailing, Filing, Office Equipment (Printers, Copiers, Fax Machine, Multi-Line Phones
Timeline
Logistics Information System Operator III, APS-5
Amentum
01.2022
Logistics Coordinator, APS 2 Baco90
Amentum
01.2022
RDC-U Production Control Clerk
Amentum Poland
01.2022 - Current
Logistics Support Specialist, Supply Support Activity
Vectrus
01.2021
Government Contracting Requisition Logistics Warehouseman, Supply Support Activity
KBR
01.2018 - 01.2021
DFAC Warehouseman
North Fort Hood Army Training Center
01.2016 - 01.2017
Degree Title in Business & General Studies -
Nadia Training Institution
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