Yiris Fernandez
Cape Coral,FL
Summary
Enthusiastic Customer Service Professional with 10+ years of experience managing complex customer inquiries in fast-paced, metrics-driven environments. Bilingual: Able to write/type fluently in English and Spanish.
Overview
10
10
years of professional experience
Work History
Blue Construction & Plumbing
Administrative Assistant
2022.07 - Current
- Managed the Owners calendar and travel arrangements, ensuring all meetings, events, and client appointments were scheduled efficiently and effectively working around the owners tight schedule.
- Managed the company finances & all subcontractor transactions & bills with Quickbooks.
- Prepare and issue invoices using QB, and follow up on late accounts in a discreet and professional manner.
- Create all Expenses using QB & organize by Project name.
- Identified and resolved construction & plumbing issues directly with plumber & contractors promptly.
- Served as the official witness during the signing of important contract documents / Notary of all Documents. (Exp:03/08/27)
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Call the City to get update on permit application status, permit requirements & processing information.
- Answer all incoming phone calls in a timely matter.
- Maintain a call log on a daily basis.
- Listen attentively to clients needs complaints and concerns; Demonstrate empathy while remaining professional.
- Monitor office supplies and reorder as necessary.
Administrative Assistant
Super Pest Control
2018.05 - Current
- Answer multiple lines & announce accordingly calls to owner
- Attend every customer face to face and over the phone and upsell customers with appropriate acknowledgement of each service
- Prepare invoice through QuickBooks and enter all payments
- Follow up with customers after each service and address any problems they have about services
- Measure properties through Google Earth and provide estimate to customers accordingly
- Plan all customer routes & coordinate service times with all customers & communicate if any changes are done, coordinate with licensed technicians and send updated schedule daily
- Operate office equipment such as Fax, and copy machine
- Email customers confidential information about their services and payment information
- File away contracts in appropriate folders and in numerals
- Use Microsoft Office Excel, to update company prices and keep record of all payments
- Sort the mail/ Update contact list
Paralegal Assistant/Receptionist
Mario Serralta & Associates Law Office
2017.04 - 2018.05
Receptionist
2017.01
- Drafted as well as filed all initial pleadings & Deposition notices for Corporate Representative & Field Adjuster
- Report the claim with the insurance
- Draft/Mail out Deposition/Trial letter to clients
- E-mail/Call Opposing Council to coordinate Depositions & Jury trial dates
- Filed over 100 Jury Trial notices for Broward, Palm Beach, & Sarasota County & calendared
- Drafted/Mailed out Welcome letters to clients, as well as faxed/Emailed letter of representation to the insurance company
- Sort/Scan all incoming mail & attach to proper file.
Receptionist/Sales Associate
Tropical Doors
2014.02 - 2017.02
- Answer multiple lines & announce accordingly calls to manager/owner
- Attend every customer that walks in the store with appropriate acknowledgement of each product
- Prepare orders through QuickBooks with the best Customer support possible either by Phone or in person
- Purchase products from vendor, Track vendor orders, follow up with customers when their orders have arrived, receive payment and make checks for vendors
- Operate office equipment such as Fax, and copy machine, email customers
- File Invoices, Purchase Order’s and packing slips in appropriate folders and in numerals
- Use Microsoft Office, Excel, to update company prices and keep record of company’s affairs
- Sort the mail/ Update contact list
- Maintain Confidential and employee records
- Keep track of inventory
- Take lead in manager’s absence.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL01.2018
High School Diploma -
Hialeah High School
Hialeah, FL08.2015
Skills
- Analytical
- Data Analysis
- Attentive to Detail
- Adaptable
- Communicates Effectively
- Interpersonal Skills
- Teamwork
- Business Acumen
- Organized and Resourceful
- Leadership Courage
- Solutions Oriented
- Supervision, Oversight & Accountability
- Administrative Experience
- Type 70 WPM
- Microsoft Office Applications / QB / Excel Experience
- Scheduling
- Bookkeeping
- Project Coordination
- File Management
Languages
English
Spanish
Timeline
Blue Construction & Plumbing
Administrative Assistant
2022.07 - Current
Administrative Assistant
Super Pest Control
2018.05 - Current
Paralegal Assistant/Receptionist
Mario Serralta & Associates Law Office
2017.04 - 2018.05
Receptionist
2017.01
Receptionist/Sales Associate
Tropical Doors
2014.02 - 2017.02
Associate of Arts - Business Administration
Broward College
High School Diploma -
Hialeah High School
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