Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yirlany Perez

Summary

My main objective is to utilize all the skills,knowledge,and learning's that I possess to contribute to your organization.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Cohen's Fashion Optical
New York, NY
09.2021 - 10.2024
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Administrative Assistant

Microskin NYC
New York, NY
04.2013 - 12.2018
  • Provided administrative support to consultants and clinic through performing duties such as: Coordinating schedules for each consultant, greeting and registering clients, billing, filing, answering phones, typing, faxing, copying, organizing, phone calls, sending and receiving messages
  • Served as liaison between the consultants and clients including scheduling appointments, recruiting new cliental, providing information about the product, its usage, and pricing, sending and receiving orders, addressing questions and concerns as needed
  • Heavy data entry duties such as: Maintaining reports of daily sales and revenue, daily receipts, maintaining record of the company bills, clients on the company's payment plan, maintaining mailing list, daily inquiries, client's orders, client's registration information, updating clients billing information and shipping information for the company's bicoastal facilities

Education

ASSOCIATES IN - ENGLISH

Nyack College
New York, NY
01.2013

Skills

  • Administrative support
  • Excellent Communication
  • Excellent Customer service
  • Data Entry
  • Detail oriented
  • Copying
  • Faxing
  • Filing
  • Organizing
  • Typing
  • Answering phone calls
  • Bilingual

Languages

English and Spanish

Timeline

Administrative Assistant

Cohen's Fashion Optical
09.2021 - 10.2024

Administrative Assistant

Microskin NYC
04.2013 - 12.2018

ASSOCIATES IN - ENGLISH

Nyack College

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Yirlany Perez