Yisberlin castillo consoro
Salem,MA
Summary
Customer-focused professional with expertise in problem solving and effective communication. Committed to enhancing team performance through strong organizational skills and attention to detail. Demonstrates multitasking and time management abilities to ensure positive customer experiences.
Overview
2
2
years of professional experience
Work History
Oak to ember
Oak to ember
Gloucester, Massachusetts
06.2023 - 08.2024
- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Guided guests with menu selections and special requests, contributing to positive dining experiences.
- Maintained cleanliness and organization of dining areas.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Bussed tables promptly while ensuring cleanliness and organization of dining area.
City of Gloucester
City Of Gloucester City
Gloucester, Massachusetts
03.2024 - 05.2024
- Facilitated extracurricular activities to enhance community involvement.
- Partnered with faculty to assess student needs and strengthen support services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Engaged customers in conversation using effective interpersonal skills to build rapport.
Dunkin' Donuts
Dunkin' Donuts
Gloucester, Massachusetts
02.2022 - 05.2022
- Processed customer transactions efficiently and accurately.
- Handled customer complaints professionally and resolved issues promptly.
- Maintained organized cash register and ensured proper cash handling.
- Managed inventory levels and restocked shelves as needed.
- Collaborated with team members to maintain store cleanliness and organization.
Education
Bachelor of Science - Nursing
Salem State University
Salem, MA05-2029
High School Diploma -
Gloucester High School
Gloucester, MA06-2024
Skills
- Patient care
- Health education
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Multitasking Abilities
- Calm under pressure
- Cultural awareness
Languages
Spanish
Full Professional
Timeline
City of Gloucester
City Of Gloucester City
03.2024 - 05.2024
Oak to ember
Oak to ember
06.2023 - 08.2024
Dunkin' Donuts
Dunkin' Donuts
02.2022 - 05.2022
Bachelor of Science - Nursing
Salem State University
High School Diploma -
Gloucester High School