Yisel Toledano
Miami,FL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
6
6
years of professional experience
Work History
Summer Camp Intern
Summer Camp Heroes El Paso
06.2018 - 07.2018
- Worked with children of varying age, interest, skill, and developmental levels
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor
- Assisted with maintenance and upkeep of campgrounds to promote clean environment
- Assisted in preparing meals and snacks to provide nutritional needs to campers
Pharmacy Technician
Walgreen's Pharmacy
07.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Utilizing pharmacy systems to entering patient and drug information, filling prescriptions by retrieving, ensuring that information is entered correctly, verifying that the medicine is correct, counting and pouring pharmaceutical drugs, and checking for possible interactions by utilizing pharmacy systems
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Temporary Front Desk Receptionist
Massage Envy
11.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system and transferred callers to appropriate department or staff member
Sales Associate
Zara Dadeland Mall
12.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Old Navy
09.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
Sale associate
Forever 21
12.2018 - 05.2019
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Maintained current knowledge of evolving changes in marketplace
- Drove store revenue by offering customers accessories and related purchases to complete selections
front desk/assistant
Felix Varela Senior High School
01.2018 - 01.2019
- Answered multi-line phone system and enthusiastically greeted callers
- Used internal software to process reservations, check-ins and check-outs
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Collected room deposits, fees, and payments
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
Education
Associate of Arts - Pharmacy (Pre-Pharmacy)
Miami Dade College
Miami, FL05.2022
Bachelor of Science - Biological Science
Florida International University
Miami, FL06.2024
Pharmacy Certificate of Complete RxTechExam’s 100CPht Training Course (Pharmacy Technician Training Certificate) -
Online Course
Online09.2021
High School Diploma -
Felix Varela Senior High School
Miami, FL05.2019
Skills
- Oral and writing communication
- Customer assistance and interaction
- Effective planning
- Issue handling
- Team collaboration
- Fluent in English and Spanish
- First Aid
- Active Participation
Timeline
Pharmacy Technician
Walgreen's Pharmacy
07.2022 - Current
Temporary Front Desk Receptionist
Massage Envy
11.2021 - 01.2022
Sales Associate
Zara Dadeland Mall
12.2020 - 07.2021
Sales Associate
Old Navy
09.2019 - 12.2020
Sale associate
Forever 21
12.2018 - 05.2019
Summer Camp Intern
Summer Camp Heroes El Paso
06.2018 - 07.2018
front desk/assistant
Felix Varela Senior High School
01.2018 - 01.2019
Associate of Arts - Pharmacy (Pre-Pharmacy)
Miami Dade College
Bachelor of Science - Biological Science
Florida International University
Pharmacy Certificate of Complete RxTechExam’s 100CPht Training Course (Pharmacy Technician Training Certificate) -
Online Course
High School Diploma -
Felix Varela Senior High School
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