Yisela Knapp
Horseheads,NY
Summary
Passionate individual with experience in aiding individuals with intellectual, physical, sensory, emotional, and behavioral disabilities. Proven ability to create innovative solutions to support individuals in achieving their goals. Skilled in developing care plans, aiding with daily living activities, emotional support, and connecting individuals with resources and services in the community. Experienced in developing positive relationships with clients and their families. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Visiting Angels Home Care
Horseheads , NY
2024.01 - Current
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Assisted in ambulation and exercise routines for clients.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Provided companionship and monitored health condition of clients.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Assisted with personal care activities, such as bathing, dressing and grooming.
TEAM LEAD
The Arc of Chemung-Schuyler
Elmira
2023.04 - 2024.01
- Provided direct supervision and assistance to direct care team members
- Provided hands-on training and assisted direct care team members to ensure implementation of participants' program plans
- Acted as a role model to staff and individuals supported by the Arc
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Reported staff progress, deficiencies, and training needed to management
- Maintained a safe working environment by adhering to all safety regulations and procedures
- Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations
- Led team meetings to ensure effective communication between departments and timely execution of tasks
- Conducted regular audits of departmental budgets to identify areas of overspending or underspending.
DIRECT SUPPORT PROFESSIONAL
The Arc of Chemung-Schuyler
Elmira
2021.10 - 2023.04
- Reviewed, understood, and followed each individual's plan of protective oversight and Individual Service Plan
- Supervised individuals at all times to ensure safety and avoid elopement
- Aided in Activities of Daily Living, including bathing, toileting, grooming and dressing
- Conversed with individuals to reinforce positive behaviors and promoted social interaction
- Aided in ambulation and transfers with individuals throughout the day
- Transported individuals to and from daily programs and within community settings
- Responded to disruptive individuals to prevent injury to themselves and others
- Observed and documented individuals' behaviors, feeding and toileting patterns to facilitate assessment and development of treatment goals
- Communicated questions, concerns or issues to Team Leader, Manager or Supervisor in a timely manner.
HOME HEALTH AIDE
Bethany Village Retirement Community
Horseheads , NY
2018.05 - 2020.10
- Recognized emergency situations and implemented appropriate emergency procedures
- Responded to client requests in a timely and compassionate manner
- Offered companionship and emotional support to clients while assisting with daily tasks
- Developed strong communication skills by interacting with a variety of medical professionals, family members, and patients
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients
- Maintained accurate records of patient information including vital signs, medications administered and observed changes in health status
- Performed basic nursing procedures such as wound dressing, administering medication, and providing personal care services.
Phone Representative
SITEL Worldwide
Painted Post , NY
2016.03 - 2018.11
- Utilized knowledge base systems for identifying solutions quickly when responding to customer inquiries.
- Coordinated with various departments such as billing, shipping, logistics, as required for completing transactions.
- Verified account information during each call to ensure accuracy in order processing or other transactions.
- Addressed customer complaints, identified causes of problems, and provided solutions.
- Processed orders and returns over the phone while ensuring accuracy of information entered into system.
- Performed follow-up calls to verify customer satisfaction after resolution of an issue.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Utilized problem solving skills in order to resolve complex customer inquiries.
Store Associate
Toys"R"Us
Horseheads , NY
2015.11 - 2017.12
- Processed sales transactions accurately and efficiently at the cash register.
- Demonstrated excellent customer service skills at all times.
- Assisted customers with product selection, pricing and availability.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Stocked shelves with merchandise and maintained inventory levels.
- Answered incoming calls regarding product inquiries or orders.
- Performed daily opening and closing procedures for store operation.
Education
NEW YORK STATE REGENTS DIPLOMA -
Corning-Painted Post High School
Corning, NY06.2016
Skills
- Compassionate Care
- Creating and implementing Individual Service Plans
- Observational Skills
- Daily Progress Reports
- Documentation of individual's progress
- Supporting Daily Living Needs
- Cultural Sensitivity
- Creative Solutions
- Resolving Disputes
- Multidisciplinary Team Collaboration
- Call Management
- Complaint resolution
- Care plan assessment
- Medication Administration
- Toileting assistance
- Personal Hygiene Assistance
- Shift Scheduling
- Documentation And Reporting
- Team Supervision
- Attention to Detail
References
- MACKENZIE MORSEMAN, The Arc of Chemung-Schuyler, Residential Manager, memorseman@hotmail.com
- TRISTA TEED, The Arc of Chemung-Schuyler, Residential Manager, teed.trista@yahoo.com
- ANNETTE RODRIGUEZ, The Arc of Chemung-Schuyler, Direct Support Professional, voiceswithin3517@gmail.com
- EMILY STARK, The Arc of Chemung-Schuyler, Direct Support Professional, emilydenisee03@icloud.com
- THERESA MORSEMAN, Greater Southern Tier BOCES, Teaching Assistant, tmaugus@hotmail.com
Languages
Spanish
Professional
Timeline
Home Health Aide
Visiting Angels Home Care
2024.01 - Current
TEAM LEAD
The Arc of Chemung-Schuyler
2023.04 - 2024.01
DIRECT SUPPORT PROFESSIONAL
The Arc of Chemung-Schuyler
2021.10 - 2023.04
HOME HEALTH AIDE
Bethany Village Retirement Community
2018.05 - 2020.10
Phone Representative
SITEL Worldwide
2016.03 - 2018.11
Store Associate
Toys"R"Us
2015.11 - 2017.12
NEW YORK STATE REGENTS DIPLOMA -
Corning-Painted Post High School
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