Chabely Ruiz De La O
Naples,FL
Summary
Efficient and reliable with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members. Very eager and open to learn new processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hairstylist/Cosmetologist
The SALON Naples
Naples, FL
10.2023 - Current
- Hairstylist
- Assistant
- Front desk
BDC Assistant Manager
Audi/ Volkswagen/ Acura/ Infiniti
Naples, FL
05.2021 - 02.2023
- Answer incoming calls for4 dealerships regarding service
- Create, reschedule and cancel service appointments
- Formulate revenue through outbound calls
- Manage employee schedules
- Input data into Daily & Monthly Productivity Reports
- Calculate Bonuses
- Help the Manager oversee the department and fill in any gaps when necessary
BDC Coordinator
Audi/ Volkswagen/ Acura/ Infiniti
Naples, FL
10.2017 - 07.2019
- Answer incoming calls for4 dealerships regarding service
- Create, reschedule and cancel service appointments
- Formulate revenue through outbound calls
- Greet customers and direct them to the correct department
Education
License - Cosmetology
Paul Mitchell the School Fort Myers
Fort Myers, FL07.2020
Certificate of Completion - Phlebotomy
Lorenzo Walker Technical College
Naples, FL03.2018
High School Diploma -
Golden Gate High School
Naples, FL06.2016
Skills
- Inventory Control
- Management
- Customer service
- Assistant Manager Experience
- Communication
- Problem Solving
- Time Management
- Attention to Detail
- Computer Literacy
- Data management
Certification
- Blueprint Success December2017 to Present
- Microsoft PowerPoint May2016 to Present
- Prostart May2016 to Present
- ServSafe Manager January2016 to Present
- Adobe Certified Associate November2015 to Present
- Microsoft Office Specialist March2014 to Present
- Microsoft Word March2014 to Present
- Driver's License
Languages
Spanish - Fluent
Assessments
- Customer service — Proficient August2020
- Identifying and resolving common customer issues
- Full results: Proficient
Timeline
Hairstylist/Cosmetologist
The SALON Naples
10.2023 - Current
BDC Assistant Manager
Audi/ Volkswagen/ Acura/ Infiniti
05.2021 - 02.2023
BDC Coordinator
Audi/ Volkswagen/ Acura/ Infiniti
10.2017 - 07.2019
License - Cosmetology
Paul Mitchell the School Fort Myers
Certificate of Completion - Phlebotomy
Lorenzo Walker Technical College
High School Diploma -
Golden Gate High School