Yisley Suárez

During a year I developed skills to measure a good development and management of quality in 4 different hotels where information management was a strong point due to its diversity, as well as knowing how to select the best purchase option for each one specifically according to its category and performance for the good logistics operation and with it its sustainability. Being in a management position in the hotel group, my leadership skills and participation in high-concentration activities increased and allowed me to make high-value decisions at decisive moments. As well as learning the value of Human Resources in a company and the fundamental role it represents. Without a doubt, customer service was the number 1 priority because every service must always end with excellent customer service, which allowed me to manage complaints, give the best solution and focus on making decisions and implementing the necessary tools to eradicate the problem and thus ensure that it does not happen again. Sales was a vitally important strategy for the growth of the group, so I was involved in its management.