Yissel Gamez Zavala
Joshua ,TX
Summary
Dynamic and bilingual professional with a proven track record at The Owls Nest Cafe, enhancing dining experiences , and dealing with money through exceptional customer service and strong multitasking abilities. Excelled in fostering client relationships and managing critical data at Jovaneys Cakery. Skilled in team collaboration and fluent in two languages, consistently achieving high customer retention rates.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
The Owls Nest Cafe
Joshua, TX
04.2024 - 02.2025
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Assistant
Jovaneys Cakery
Joshua, TX
03.2024 - 11.2024
- Improved data management by creating comprehensive databases for easier access to critical information.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Helped in sales at pop ups
Education
GED -
Joshua High School
Joshua Tx05.2022
Medical Assistance -
The College of Health Care Professions
TXSkills
- Customer service
- Strong multitasking
Fluent bilingual
- Greeting guests
- Team collaboration
Certification
CPR
Word
Languages
Spanish
Native or Bilingual
English
Professional Working
References
Rosanna Castillo -+1 (817) 714-0966
( Jovaneys cakery boss)
Cecilia hurt - +1 (682) 378-7250
( The owls nest boss)
Santiago Rodriguez - + (630) 877-0622
Timeline
Waitress
The Owls Nest Cafe
04.2024 - 02.2025
Assistant
Jovaneys Cakery
03.2024 - 11.2024
GED -
Joshua High School
Medical Assistance -
The College of Health Care Professions