Yissel Goris
West Hempstead,NY
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
Work History
Operations Manager
CVS, CVS Health
05.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Emerging Store Manager
Walgreens Boots Alliance
06.2016 - 04.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Photo Department Manager
Walgreens
07.2009 - 07.2016
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance with photo services.
- Maintained accurate records of sales transactions, inventory levels, and employee performance metrics for informed decisionmaking.
- Developed marketing materials showcasing photo services to attract new customers and increase revenue streams.
- Resolved customer issues promptly with a focus on preserving long-term relationships and maintaining brand reputation.
- Analyzed sales trends to identify opportunities for improvement or adjustment of department offerings.
- Created detailed reports outlining department performance metrics, presenting data-driven insights during management meetings.
- Provided ongoing professional development opportunities for staff members through coaching sessions or training seminars, fostering a culture of continuous learning within the team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
International Business
Baruch College
New York, NYAssociate Degree -
Nassau Community College
Garden City, NY05.2012
Skills
- Customer Service
- Project Management
- Executive Team Leadership
- Cash Management
- Payroll
- Business Operation
- Human Resources
- Financial Analysis
- Revenue Generation
- Loss Prevention
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
CVS, CVS Health
05.2022 - Current
Emerging Store Manager
Walgreens Boots Alliance
06.2016 - 04.2022
Photo Department Manager
Walgreens
07.2009 - 07.2016
International Business
Baruch College
Associate Degree -
Nassau Community College
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