Yissel Ramirez

• Managed high volume of inbound phone calls on IMF English and Spanish line with a superior knowledge of disclosure regulations, verify taxpayer identity using the IRM in order to provide technical assistance to the taxpayers and their representatives primarily through telephone interaction.

• Process referrals, and/or worked with cases previously closed including correspondence, amended returns, taxpayer compliance, credit transfer, abatements, re-computed tax, and/or penalty and interest.

• Educate taxpayers in understanding and meeting tax responsibilities; while securing, analyzing and protecting sensitive personal and financial information

•Resolve taxpayer issues and challenges to alleviate strain on individuals in accordance with federal policies, codes and procedures to appropriately and effectively address customers' concerns.

• Supervised front-of-house and back-of-house operations during high-volume shifts, ensuring smooth service and guest satisfaction.

• Led and coached a team of 10–15 servers, hosts, and kitchen staff to meet daily goals and maintain Applebee's service standards.

• Handled customer complaints professionally and resolved issues promptly to ensure a positive dining experience.

• Managed end-of-shift duties including cash handling, tip distribution, and daily reporting.

• Trained new employees and delegated daily tasks and responsibilities.

• Prepared alcohol or non-alcohol beverages for bar and restaurant patrons
• Interacted with customers, take orders and served food and drinks
• Assessed customers' needs and preferences and make recommendations
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Assist in the preparation of units, resident rooms, and beds for receiving resident admissions, transfers, emergencies, or discharges
• Provide morning care and or other general care as necessary throughout the day or night

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Reduced errors in mail handling with thorough attention to detail and accuracy in labeling packages.