Yissel Carolina Reyes Reyes
Albany,NY
Summary
Accomplished House Cleaner Manager at Cleaning Angels, renowned for elevating client satisfaction through exceptional cleaning and sanitization services. Expert in household management and customer service, I significantly enhanced team performance and service quality. My proactive approach and ability to adapt to urgent needs have consistently resulted in positive client feedback and a safer, cleaner environment.
Overview
2
2
years of professional experience
Work History
House Cleaner Manager
Cleaning Angels
Capital District Area
10.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Patient Transport Driver
Rejha Group LLC
Albany, NY
07.2022 - 04.2024
- Assisted patients with mobility challenges, ensuring their comfort and dignity throughout the transport process.
- Trained new employees on proper procedures and protocols, enhancing overall team performance in patient transportation services.
- Collaborated with medical staff to coordinate seamless transitions between departments, minimizing patient stress and anxiety.
- Communicated effectively with patients'' families, keeping them informed of the transportation process and answering any questions they had.
- Provided compassionate care to patients during transport, addressing any concerns or needs that arose.
- Demonstrated adaptability when handling unexpected situations during transports, such as traffic delays or changes in patient condition.
- Upheld high standards of professionalism while interacting with patients, families, and hospital staff members alike.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
Education
Diploma - General Studies
Guerra High School
Guerra Republica DominicanaDiploma - Psychology
Utesa
Santo Domingo, Dominican Republic07.2010
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Kitchen Cleaning
- Glass cleaning
- Household Management
Languages
Spanish
Native or Bilingual
Timeline
House Cleaner Manager
Cleaning Angels
10.2023 - Current
Patient Transport Driver
Rejha Group LLC
07.2022 - 04.2024
Diploma - General Studies
Guerra High School
Diploma - Psychology
Utesa