Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Yissell Hernandez Palomino

Yissell Hernandez Palomino

Davenport,FL

Summary

Compassionate caregiver with extensive experience at Consumer-Directed Care Plus, skilled in patient care and relationship building. Proven ability to enhance patient comfort and promote independence through effective daily living assistance. Strong problem-solving skills and a commitment to maintaining high ethical standards ensure optimal health outcomes for clients.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Caregiver

Consumer-Directed Care Plus
06.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Associate

Amazon
03.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Supervisor

The Rock´s Multiservices
03.2023 - 07.2024
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
  • Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.

Financial Analyst

Grupo Empresarial Caudal
11.2016 - 06.2021
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
  • Strengthened relationships with external partners through timely communication and collaboration.
  • Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
  • Supported corporate restructuring, analyzing financial implications of proposed changes.
  • Optimized budget allocation, conducting meticulous cost-benefit analyses for major projects.
  • Identified underperforming product lines by conducting thorough profitability analysis.
  • Enhanced investor relations with comprehensive, clear financial presentations.
  • Supported strategic decision-making with in-depth market trend analysis.
  • Streamlined audit processes, coordinating effectively with external auditors to ensure compliance.
  • Participated in client meetings to discuss financial analysis and investment strategies.
  • Assisted companies with choosing and timing investments for optimal results.
  • Inspiring team members, setting clear goals, and fostering a positive work environment.
  • Communicating effectively with team members and stakeholders, including presenting information and providing feedback.
  • Organizing work, delegating tasks, and managing project progress.
  • Identifying and resolving issues, fostering collaboration, and seeking solutions.
  • Demonstrated ability to lead, motivate , and influence others.


Social Worker

Children´s Hospital Leonor Perez
09.2012 - 04.2020
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
  • Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
  • Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
  • Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
  • Improved client access to community resources with thorough needs assessments and effective referral processes.
  • Reduced client wait times for services by optimizing appointment scheduling and follow-up processes.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.

Education

Bachelor of Arts - Economics

University of Havana
La Habana, Cuba
07-2016

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Strong ethics
  • Relationship building
  • Verbal and written communication skills
  • Team collaboration
  • HIPAA compliance

Accomplishments

  • Promoted social justice and human rights fighting against discrimination and abuse of power and helping people meet their needs.
  • Documented and resolved community issues which led to improve the quality of live of people with disabilities.
  • Collaborated with team of 19 in the development of social Work Projects
  • Supervised team of 8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Behavioral Health Care Manager / Provisional - Amalia´s Community Behavioral Management
  • Certified Coding And Billing Specialist - National Healthcareer Association

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary

Timeline

Caregiver

Consumer-Directed Care Plus
06.2023 - Current

Associate

Amazon
03.2023 - Current

Sales Supervisor

The Rock´s Multiservices
03.2023 - 07.2024

Financial Analyst

Grupo Empresarial Caudal
11.2016 - 06.2021

Social Worker

Children´s Hospital Leonor Perez
09.2012 - 04.2020

Bachelor of Arts - Economics

University of Havana

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Yissell Hernandez Palomino