Yissell Legaspi

• Supervise staff in branch, improve staff performance based on their work,
• Prepared detailed documents and reports in adherence administrative processes.
• Monitored and directed incoming mail and prepared outgoing mail.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Collaborated in timely processing of billing and accounts receivables.
• Resolve staff and costumers conflicts in professional courteous manner
• Inventory and order business supplies
• Responsible for costumers, billing and settling payment disputes
• Responsible and Completed bi-weekly payroll for 4 employees.
• Performed billing, collection and reporting functions for office generating over $[45,000] annually.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Tasks as needed including bookings, check-ins, answering phones, responding to email.

• Supervised, trained and divided hotel staff of 15 employees on Kids Club Activities based on season and on kids age. Managed over 150 customer per activities special for Summer Camp. kids' club was designed for children ages 4 to 12 offers half- or full-day programming with treasure hunts, arts and crafts, water sports and more. Also there's separate lounge for teens, with pool tables, air hockey, and video games.
• Maintained appropriate filing of personal and professional documentation.
• Managed inventory and purchasing of all office supplies
• Sourced and ordered office equipment and supplies for different activities.
• Managed organizing internal client catering functions.
• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized and attended meetings and compiled related documents and reports.

• Management of staff on Kids Club about 15 - 20 employees
• Costumer Services (Kids around 1 month to 12 years old)
• Generating approximately $300 per day based on low day and over $20,000 on high season. Based on Cost of $25.00 per person for full day and $12.50 for half day.
• Daily financial reporting
• Petty cash management, billing to clients
• Knowledge making quotes to office supplies
• Sourced and ordered office equipment and supplies.
• Transported children in Resort to different activities. (Summer Camps, Easter, Halloween, Patriotic Days, Christmas, New Year, etc.)
• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events increased 20% of benefit to resort.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained appropriate filing of personal and professional documentation.

"Leadership for the Transformation of better Leaders and a Better Country".