Yissell Medina-Portillo
Mooresville,NC
Overview
3
3
years of professional experience
Work History
Part Time Clerk
Quiktrip
680 River Hwy, Mooresville, NC 28117
08.2024 - Current
- Handled various food orders in a efficient timely manner
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
Host/ Busser/ To Go Specialist / Server
Olive Garden
11829 W Broad St Henrico, VA 23233 United States
11.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Shift Manager
Mezeh
Henrico, Va
08.2022 - 11.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Hermitage High School
Henrico, VaSkills
- Complex Problem-Solving
- Directing Team Members
- Performance Tracking and Evaluations
- Industrial Engineering
- Active Listening
- Billing and Payment Processing
- Energetic and Enthusiastic
- Inventory and Supply Management
- Time Management
- Cash Handling
- Judgment and Decision-Making
- Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Part Time Clerk
Quiktrip
08.2024 - Current
Host/ Busser/ To Go Specialist / Server
Olive Garden
11.2023 - Current
Shift Manager
Mezeh
08.2022 - 11.2023
Hermitage High School