Yisury Antonio
Brooklyn,NY
Summary
Mental health professional with strong foundation in counseling and therapy. Facilitated group sessions and provided individual support, demonstrating reliability and adaptability. Effective communicator with focus on teamwork and achieving positive outcomes for clients. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Elof Hansson USA
10.2017 - 12.2023
- Managed international and domestic trade within the steel and hardware industry, establishing strong client relationships
- Handled logistical aspects of material shipments across Latin America and Asia, contributing to an annual revenue of $52M
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Peer Sex Educator/Coordinator
Project S.H.A.P.E
09.2013 - 06.2014
- Led sexual health workshops, fostering a supportive and educational environment for the university community
- Coordinated events such as Sex Sense, Awareness Week, and World AIDS Week, demonstrating leadership and organizational skills
Hotline Crisis Peer Counselor
Middle Earth Program
01.2011 - 05.2014
- Provided peer counseling and crisis intervention to university students, developing strong active listening and intervention skills
- Conducted and facilitated workshops on mental health awareness, promoting ethical conduct and professionalism
- Practiced standards and behaviors consistent with ethical guidelines in peer counseling
Administrative Human Resources Office Assistant
University at Albany
09.2009 - 05.2010
- Performed data entry, document filing, and organizational tasks to support HR operations
- Provided administrative support during annual benefits enrollment periods resulting in a simplified process for both HR professionals and employees alike.
Education
Master of Science - Marriage & Family Therapy
Mercy College
Dobbs Ferry, NY05.2024
Boot Camp - User Experience
Kenzie Academy
Indianapolis, IN07.2021
Bachelor of Arts - Psychology and Latin Caribbean Studies
University at Albany, SUNY
Albany, NY06.2014
Skills
- Mental Health Counseling
- Crisis Intervention
- Individual & Group Counseling
- Behavioral Health
- User Experience (UX)
- Leadership
- Communication
- Cultural Competence
- Team Collaboration
- Ethical Practice
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Conflict resolution
Additional Information
Highly motivated to contribute to the mental health field while completing my graduate studies., Passionate about supporting diverse populations, including children, families, and individuals experiencing crisis.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Elof Hansson USA
10.2017 - 12.2023
Peer Sex Educator/Coordinator
Project S.H.A.P.E
09.2013 - 06.2014
Hotline Crisis Peer Counselor
Middle Earth Program
01.2011 - 05.2014
Administrative Human Resources Office Assistant
University at Albany
09.2009 - 05.2010
Bachelor of Arts - Psychology and Latin Caribbean Studies
University at Albany, SUNY
Master of Science - Marriage & Family Therapy
Mercy College
Boot Camp - User Experience
Kenzie Academy
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