Summary
Overview
Work History
Education
Skills
Timeline
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YiTika Harris

Claims Processor 2
Virginia Beach,VA

Summary

Diligent Claim Processor II with a Security Clearance. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

Claims Processor 2

WPS Health Solutions
Hampton, VA
10.2017 - Current
  • Evaluated accuracy and quality of data entered into agency management system.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Followed up with customers on unresolved issues.
  • Monitored claims processing trends to identify potential areas of improvement.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Verified client information by analyzing existing evidence on file.
  • Modified, updated and processed existing policies.
  • Posted payments to accounts and maintained records.

Apple Inbound Technical Support

Ibex Global Solutions
Hampton, VA
01.2013 - 10.2017
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Assisted in development of system security protocols.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Account Executive - Payables and Receivables

Portfolio Recovery Associates
Norfolk, VA
01.2006 - 10.2009
  • Maintained records by imaging invoices, debits, and credits.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Entered figures using 10-key calculator to compute data quickly.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Education

Bachelor of Science - Management Information Systems

Norfolk State University
Norfolk, VA
08.1999 - 12.2004

Skills

Proficient in Microsoft Office

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Timeline

Claims Processor 2

WPS Health Solutions
10.2017 - Current

Apple Inbound Technical Support

Ibex Global Solutions
01.2013 - 10.2017

Account Executive - Payables and Receivables

Portfolio Recovery Associates
01.2006 - 10.2009

Bachelor of Science - Management Information Systems

Norfolk State University
08.1999 - 12.2004

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YiTika HarrisClaims Processor 2