Yitty Fisch
Monsey
Summary
Enthusiastic patient care coordinator, motivated to work with patients, families and care teams efficiently.
Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
14
14
years of professional experience
Work History
Hospital
Patient Relations Coordinator
Schneider Childrens - Woodhall Medical Center
New Hyde Park, NY - Brooklyn, NY
02.2003 - 02.2010
- Enhanced patient satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Collaborated with healthcare providers to ensure timely and accurate communication of patient needs.
- Conducted regular follow-up calls to gauge patient satisfaction, addressing any issues or concerns as needed.
- Organized educational materials for patients.
- Assisted to enroll with paperwork in early intervention program.
- Facilitated communication between patients, physicians, nurses, and other healthcare team members for coordinated care efforts.
- Served as a liaison between patients'' families and healthcare providers during hospital stays or outpatient visits, ensuring clear communication regarding treatment plans and progress updates.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Therapy Program Director
C.A.R.E. Ezra Therapy
Brooklyn, NY
05.2001 - 05.2003
- Enhanced patient outcomes by developing and implementing comprehensive therapy programs.
- Developed treatment plans to outline steps necessary for clients to achieve goals.
- Established effective partnerships with community organizations to provide additional resources for patients and their families.
- Evaluated program effectiveness, identifying areas for improvement and implementing necessary changes.
- Collaborated with interdisciplinary teams to develop individualized treatment plans tailored to each patient''s needs.
- Developed marketing materials highlighting the benefits of the therapy program, resulting in increased referrals from physicians.
- Worked directly with patients to deliver quality therapy for speech / occupational needs.
Office Manager
Soft Things Inc.
Brooklyn, NY
09.1995 - 05.2001
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
Education
Bachelor of Arts - Liberal Arts And General Studies
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
Orlando, FL02.2024
High School Diploma -
UTA
Brooklyn, NY06.1994
Skills
- Verbal Communication
- Self-Directed
- Decision-Making
- Excellent Communication
- Quality Assurance
- Organization
Additional Information
Volunteer at Kochavim Care - Home & Household division
January 2001 - Present
Almost 3 years that I'm cooking and preparing homey dinner many times several times a week for large families that are in hospitals and are unable to prepare a warm supper for their families.
References available upon request.
Timeline
Patient Relations Coordinator
Schneider Childrens - Woodhall Medical Center
02.2003 - 02.2010
Therapy Program Director
C.A.R.E. Ezra Therapy
05.2001 - 05.2003
Office Manager
Soft Things Inc.
09.1995 - 05.2001
Hospital
Bachelor of Arts - Liberal Arts And General Studies
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
High School Diploma -
UTA