Yitzchok Rosen
Brooklyn,NY
Summary
- Seeking a position in management preferably in an operations capacity where I can leverage my experience and skills contributing to the success and growth of your business.
- I am personable and dedicated, committed to achieving goals and exceeding expectations. An eye for detail and being methodical, affords me good problem solving, research and analytical skills. I can successfully demonstrate proficiencies in management as well as business operations. Working effectively with people at all levels and having an intense desire to do an outstanding job is of prime importance to me. CORE COMPETENCIES Business Operations
- Client Relations
- Computer Fundamentals Effective and positive communicator
- Make use of time effectively
- Methodical and organized
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
6
6
years of professional experience
Work History
Customer Service Technician
TAG Boro park
Brooklyn, NY
01.2021 - Current
- Installed, configured and tested operating systems, application software and system management tools.
- Assessed customer needs and provided appropriate solutions in a timely manner.
- Created user accounts on the company's internal information system for new customers.
- Resolved technical issues by providing step-by-step instructions over the phone or through remote access tools.
- Educated customers on how to use various products offered by the company.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Updated databases with new and modified customer data.
Fulfillment and Operations
Digital Office Solutions
Brooklyn, NY
01.2018 - Current
- Monitored warehouse operations and service fulfillment processes
- Coordinated shipping and logistics of heavy office equipment resulting in correct and timely delivery
- Made sure accessories, parts, and consumables were correctly ordered and properly allocated
- Maintained stock levels, and contributed to inventory control
- Responsible for accuracy and verification of purchase orders minimizing order defects
- Accurately entered and maintained equipment ID's and serial numbers of leased equipment enabling tracking and enhancing customer service experience
- Worked closely with department managers assuring that goals and objectives are met
- Kept the lines of communication open thus earning the trust of customers
- Coordinated activities between departments to maximize efficiency.
Skills
- Business Operations
- Client Relations
- Computer Fundamentals
- Effective and positive communicator
- Make use of time effectively
- Methodical and organized
- Interpersonal Skills
- Customer Service
- Teamwork and Collaboration
- Program Optimization
References
References available upon request
Languages
English
Professional
Hebrew
Elementary
References
References available upon request.
Timeline
Customer Service Technician
TAG Boro park
01.2021 - Current
Fulfillment and Operations
Digital Office Solutions
01.2018 - Current
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