Summary
Overview
Work History
Education
Skills
Timeline
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Yitzhak Fernandez

Yitzhak Fernandez

Machine Operator
Raleigh,NC

Summary

Dynamic Professional with Exceptional Skills in Technical Precision, Administrative Excellence, and Customer Service Mastery


Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Machine Operator

RGL Healthcare
05.2024 - Current
  • Operate and maintain advanced folding machinery, ensuring high-quality output and adherence to production schedules under the direction of the Folder Technician.
  • Optimize workflow by minimizing downtime and material waste, achieving consistent performance targets and reducing operational costs.
  • Conduct routine equipment inspections and assist in troubleshooting malfunctions, contributing to a 98% uptime rate in production processes.
  • Uphold strict safety standards and ISO compliance, maintaining a clean and organized work environment to enhance operational efficiency.

Administrative Assistant

Gaumard Scientific
05.2022 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Streamlined administrative processes by creating and managing service calls, sales orders, and inventory transfer requests for healthcare simulators, improving order turnaround time by 20%.
  • Partnered with production teams to ensure timely processing and shipment of service orders, enhancing customer satisfaction and operational flow.
  • Delivered precise administrative support to executive leadership, preparing reports and managing sensitive data to inform strategic decisions.
  • Maintained accurate filing systems and updated databases, ensuring data integrity and accessibility for cross-departmental use.

Production Team Member

Fedex Office
12.2020 - 04.2022
  • Executed high-volume digital and signs & graphics print/finish orders, operating printers and binding equipment to meet tight deadlines and client specifications.
  • Performed equipment setup, calibration, and maintenance, reducing production errors by 15% through proactive troubleshooting.
  • Trained and mentored new hires, fostering a collaborative team environment and improving onboarding efficiency.
  • Provided exceptional customer service, resolving issues and ensuring order accuracy, which boosted customer retention rates.

Switchboard Technician

Hitachi
08.2018 - 12.2020
  • Installed, repaired, and replaced machinery and components for train systems, using advanced tools to ensure seamless operation of locomotives and metro rail equipment.
  • Conducted detailed inspections and diagnostic tests on Miami Dade Metro Rail trains, identifying and resolving mechanical issues to maintain safety and reliability standards.
  • Operated locomotives during testing phases, documenting performance data and implementing solutions that reduced downtime by 10%.
  • Collaborated with engineering teams to upgrade systems, enhancing equipment longevity and operational performance.

Passenger Service Agent

Swissport
07.2015 - 08.2018
  • Managed passenger check-in processes, verifying identification and issuing boarding passes and luggage tags for over 200 daily travelers, ensuring a smooth and efficient experience.
  • Delivered outstanding customer service by providing flight information, resolving travel disruptions, and offering alternative solutions, earning consistent positive feedback.
  • Supported boarding operations and collaborated with airline and airport staff to maintain on-time departures, contributing to operational success in a high-pressure environment.

Education

High School Diploma -

American Worldwide Academy
Miami, FL
06-2014

Skills

  • Technical Skills: Machinery operation and maintenance, equipment troubleshooting, digital printing, IT support fundamentals
  • Administrative Skills: Data management, order processing, confidential record-keeping, process optimization
  • Customer Service: Problem resolution, passenger assistance, team training, and collaboration
  • Certifications: IT Support Specialist (Coursera)
  • Other: Safety compliance, detail-oriented execution, cross-functional teamwork

Timeline

Machine Operator

RGL Healthcare
05.2024 - Current

Administrative Assistant

Gaumard Scientific
05.2022 - 04.2024

Production Team Member

Fedex Office
12.2020 - 04.2022

Switchboard Technician

Hitachi
08.2018 - 12.2020

Passenger Service Agent

Swissport
07.2015 - 08.2018

High School Diploma -

American Worldwide Academy

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Yitzhak FernandezMachine Operator