Yesenia Valentin
Springfield,MA
Summary
Accomplished and well-rounded professional who proudly maintains a highly productive, efficient and quality-driven environment at all times. Accountable and responsible with impeccable communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Overnight Manager
Boston Cambridge Marriott
Cambridge, MA
01.2012 - Current
- Utilize all communication equipment.
- Communicate clearly and effectively with all internal and external guests and departments.
- Ability to type a minimum of 60 words per minute.
- Execute all safety and emergency procedures.
- Ensure the accuracy of all financial information.
- Coordinate housekeeping request.
- Review and print all reports and balancing guest ledger.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Advised management on best practices related to employee education initiatives.
- Mentored team members to succeed and advance within department and company.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
Housing Navigator
HAWC
Salem, MA
01.2023 - 10.2023
- Maintained and developed community relationships to support various client referrals.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Educated clients on lease and rental agreements.
- Worked closely with domestic violence survivors to locate helpful financial resources and community housing programs.
- Made referrals to utilize community housing resources for client's needs.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve Housing goals.
- Assisted and advocated for clients to obtain financial housing resources through various government agencies
- Utilized complete discretion to ensure client safety
Family Housing Manager
Boston Medical Center
Boston, MA
04.2019 - 02.2023
- Assist patients in completing housing applications.
- Assist in obtaining housing readiness documentation
- Conduct comprehensive housing assessments, housing planning and patient-driven housing searches based on the individual needs.
- Find placement for patients in transitional housing
- Educate patients on the Section 8 programs and other long-term subsidy programs
- Experience working with Immigrant population with limited housing options
- Maintain comprehensive files and statistics required by funding sources
- Keep current with landlord laws, ordinances and regulations that impact housing.
- Attend trainings, workshops, seminars, community events and conferences
- Responsible for maintaining confidential, professional boundaries with all patients.
- Establish and maintain positive, productive working relationships with mental health programs, shelter programs, (and other local officials), and providers of services and resources to homeless families
- Coordinate with state agencies to ensure the needs of patients are being met.
- Effectively communicate with Housing agencies to prevent homelessness
- Leadership Experience as the sole Housing Navigator for over 6 months
- Teaching experience as a resource of knowledge and housing expertise to other roles and Navigators
- Reviewed and evaluated applicant's eligibility for public assistance programs according to established guidelines.
- Provided detailed explanations of the application process, available services and benefits to clients.
- Assisted clients in completing forms accurately and thoroughly when needed.
- Maintained current knowledge of rules, regulations, policies and procedures governing public assistance programs.
- Identified potential fraud situations and reported them immediately.
- Attended meetings and workshops related to public assistance programs.
Ambulatory Service Representative
Boston Medical Center
Boston, MA
01.2018 - 01.2019
- Front desk reception & customer service.
- Handled and defused stressful patient interactions.
- Offered administrative support utilizing Microsoft Office.
- Billing and managed care functions.
- Confirmed, corrected or edited registration and insurance information.
- Appointment scheduling (including consults, tests, procedures, follow-up visits, booking interpreter services, social services and other assistance as needed.
- Worked on referral work lists, preauthorizations, coordination and reconciliations.
Education
Equity By Design Bootcamp
Creative Reaction Lab
New York, NY06.2019
Certification - EMT
Boston EMS
Boston, MA05-2011
Certified Medical Assistant - Medical Assisting
Everest Institute
Chelsea, MA2009
High School Diploma -
South Boston High School
South Boston, MA2007
Skills
- Handling Stressful Situations
- Patient Advocacy
- Excellent Customer Service
- Supply Management Administrative Skills
- Data Entry
- File Management
- Microsoft Office
- Information Confidentiality and Security
- Documentation Management
- Referral Coordination
- Documentation Proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Housing Navigator
HAWC
01.2023 - 10.2023
Family Housing Manager
Boston Medical Center
04.2019 - 02.2023
Ambulatory Service Representative
Boston Medical Center
01.2018 - 01.2019
Overnight Manager
Boston Cambridge Marriott
01.2012 - Current
Equity By Design Bootcamp
Creative Reaction Lab
Certification - EMT
Boston EMS
Certified Medical Assistant - Medical Assisting
Everest Institute
High School Diploma -
South Boston High School
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