Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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YIYI EVANS

YIYI EVANS

'Ewa Beach,HI

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Store Associate

CVS Pharmacy
'Ewa Beach, HI
08.2018 - Current
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.
  • Verified accuracy of promotional signs within store environment.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Adhered to safety regulations when handling hazardous materials.
  • Reconciled daily sales transactions against cash registers totals.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Monitored employee performance to ensure adherence to company standards.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered telephone to give callers store information and look up order details.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Improved customer service feedback scores through outstanding service.
  • Maintained attractive merchandise displays to maximize purchases.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Followed loss prevention guidelines to deter theft.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Solicited sales from customers by identifying product needs and locating merchandise.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed purchases and received and processed cash or credit payment.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Described merchandise and explained use, operation and care.
  • Exchanged merchandise for customers and accepted returns.
  • Bagged or packaged purchases and wrapped gifts.
  • Prepared merchandise for purchase or rental.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.

Sales Representative

Tory Burch
Waipahu, HI
01.2020 - 03.2020
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Adhered to established policies and procedures when handling customer accounts.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Recommended changes in products and services based on customer feedback.
  • Developed key customer relationships to increase sales.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Created successful strategies to develop and expand customer sales.
  • Fostered relationships with customers to expand customer base and retain business.
  • Contacted new and existing customers to outline benefits of products.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Adhered to company initiatives and achieved established goals.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Exchanged merchandise for customers and accepted returns.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.

Sales Associate

Clarins USA
Waipahu, HI
10.2019 - 01.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Obtained signatures for financial documents and internal and external invoices.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.

Education

Bachelor of Science - Science in Business

University of Phoenix
Phoenix, AZ
11.2023

Associate of Arts - Liberal Arts And General Studies

East Los Angeles College
Monterey Park, CA
12.2009

Skills

  • Chinese Translation
  • Payment Processing
  • Customer Service
  • Team Collaboration
  • Customer Assistance
  • Product Knowledge
  • Store Organization
  • Cash Handling
  • Store Policies and Procedures
  • Creative Thinking
  • Building Customer Loyalty
  • Honest and Dependable
  • Merchandise Recommendations
  • Meeting Sales Goals
  • Ability to Lift 40 Pounds
  • Dressing Room Maintanence
  • Engaging With Diverse Customers
  • Retail Metrics and Goals
  • Excellent Written and Verbal Communication
  • Attention to Detail
  • Relationship Building
  • Register Opening and Closing
  • Computer Proficiency and Microsoft Office
  • Inventory and Stocking
  • Purchase Packaging
  • Product Demonstrations
  • Adaptable and Flexible
  • Item Ticketing and Pricing
  • Goal-Driven
  • Strong Communication and Interpersonal Skills
  • Dispute Mediation
  • Product Runs
  • Merchandise Rentals
  • Reliable and Responsible
  • Positive Customer Engagement
  • Team Cooperation
  • Sales and Promotions
  • Exceeding Customer Expectations
  • Safety and Cleanliness Standards
  • Store Opening and Closing
  • Friendly and Helpful
  • Documentation and Reporting
  • Energy and Physical Stamina
  • Brand Promotion
  • Product and Service Sales
  • Cash Drawer Management
  • Speech Clarity
  • Customer Needs Assessment
  • Decision-Making
  • Dressing Room Assistance
  • Team Supervision
  • Cash Register Operation
  • Damaged Goods Returns
  • Basic Mathematics
  • Informed Product Selections
  • Special Orders
  • Staff Support
  • Product Display

Affiliations

  • Love fitness and self-care.
  • Always working on myself and willing to learn something new.

Languages

Chinese (Mandarin)
Native/ Bilingual

Accomplishments

  • I was being put on the President's List from January to June in 2023 for outstanding achievements from Universtiy of Phoenix.

References

References available upon request.

Timeline

Sales Representative

Tory Burch
01.2020 - 03.2020

Sales Associate

Clarins USA
10.2019 - 01.2020

Store Associate

CVS Pharmacy
08.2018 - Current

Bachelor of Science - Science in Business

University of Phoenix

Associate of Arts - Liberal Arts And General Studies

East Los Angeles College

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