Yize Liao
El Monte,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Operation
SCP Company
05.2023 - 08.2023
- Improved operational efficiency by streamlining processes and implementing new procedures.
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Collaborated with cross-functional teams to ensure smooth workflow and achieve project goals.
- Managed inventory control, reducing waste and optimizing resource allocation.
- Coordinated logistics operations, ensuring on-time delivery of products and services.
- Developed effective communication channels with vendors and suppliers, improving negotiation outcomes and strengthening partnerships.
- Maintained accurate records of all transactions, helping to ensure organizational transparency.
Truck Driver
JEHOVAH EZER GLOBAL LLC
01.2021 - 08.2022
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Dispatcher Office Assistant
Easyway
09.2020 - 12.2020
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
Education
No Degree - Business Economics
Northeastern University
360 Huntington Ave, Boston, MA 2011506.2014
Skills
- Risk Management
- Attention to Detail
- Vendor Relations
- Cross-functional Collaboration
- Customer Service
- Problem Solving
- Scheduling and Planning
- Time Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Chinese (Cantonese)
Professional Working
Timeline
Operation
SCP Company
05.2023 - 08.2023
Truck Driver
JEHOVAH EZER GLOBAL LLC
01.2021 - 08.2022
Dispatcher Office Assistant
Easyway
09.2020 - 12.2020
No Degree - Business Economics
Northeastern University
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