Yizmel Perez
Las Vegas
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Ihop. Proven ability to enhance guest experiences through effective multitasking and upselling techniques, leading to increased sales. A reliable team player dedicated to maintaining a safe and inviting environment while fostering positive relationships with customers.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
10
10
years of professional experience
Work History
Server
Ihop
02.2022 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Food Server
Culichi Town
09.2018 - 11.2021
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
- Assisted in hosting events, providing exceptional service to large groups and special occasions.
- Increased repeat business by establishing personal rapport with regular customers.
- Enhanced dining experience by providing prompt, courteous service to customers.
- Executed daily opening and closing procedures, maintaining operational efficiency.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Supervisor
Capriottis
06.2015 - 08.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Del Sol High School
Las Vegas, NV01-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Problem-solving
- Reliability
- Adaptable and flexible
- Team player
- Upselling techniques
- Multitasking and organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Exceeded sales targets by effectively upselling menu items and specials.
- Consistently provided exceptional customer service, resulting in positive feedback and repeat business.
- Maintained a thorough understanding of food safety and sanitation procedures.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Ihop
02.2022 - 02.2025
Food Server
Culichi Town
09.2018 - 11.2021
Supervisor
Capriottis
06.2015 - 08.2018
High School Diploma -
Del Sol High School
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