Y. Jose Pavon
Summary
Experienced facilities and operations professional with a proven track record in successfully managing complex projects, optimizing processes, and improving operational efficiency. Adept at fostering team collaboration and delivering tangible results, while remaining adaptable to evolving demands. Skilled in strategic planning, resource management, and building maintenance. Recognized for reliability, exceptional problem-solving abilities, and effective communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Building Services Supervisor
Architect of the Capitol
Washington, D.C.
07.2023 - Current
- Performs administrative and technical supervisory functions for subordinates
- Assigns duties and evaluates performance
- Manages the organizational workload
- Develops performance requirements for subordinates, ensures a mutual understanding of the performance standards, and provides feedback
- Resolves complaints and grievances in accordance with agency policy and applicable bargaining agreements
- Works well under pressure and commitment to meeting deadlines
- Oversees staff who receive and review complaints from building occupants and take corrective action, ensuring timely and proper corrective actions
- Manages staff responsible for request process from Senators/Representatives and their staff to use designated rooms for special events; makes recommendations based on employee and client feedback for process improvements
- Monitor roles/responsibilities and assignments for Contracting Officer Representatives in the Service Center
- Maintain COR certification
- Directs the administrative aspects of the office
- Directs periodic inspections
- Confirms corrective actions are taken to correct deficiencies
- Completes property management tasks
- Formulates necessary documents for the accession and de-accession of property in coordination with property custodian and asset management
- Maintains records and files, including work orders, purchase requisitions, purchase orders, consultant and contractor reports and files, special events records, and other correspondence in an effective manner that promotes analysis and data analytics
- Promote agency fundamentals and vision for customer service
- Develop staff and provide career developmental training to staff to lead an engaged and empowered workforce; develop and design onboarding training and skills training for Service Center staff. Supervised staff of 15 in day-to-day activities.
- Assists in resolving complex program or administrative issues or problems
- Independently resolves issues involving well-established issues
Manager of Zone Operations
George Washington University - GWU
Washington D.C
04.2018 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced operational risks while organizing data to forecast performance trends.
HVAC Department Tech. Support.
Indian River State College
Fort Pierce, Florida
03.2016 - 04.2018
- Assisted in building automation systems, direct digital controls, Variable Fan Drive, Variable Air Volume, networking, and building automation
- Diagnosed, repaired, installed, and serviced various HVAC systems
- Perform maintenance and service repairs on Chillers, custom split, and mini-split units, package units, and air handlers
- Facilitated the timely delivery of HVAC projects to meet organizational and departmental objectives
- Assisted in preparing project-related reports, completed forms, inspection reports, logs, and records
- Maintained regular contact with clients, identified opportunities to deliver added value to client relationships, and communicated with faculty, staff, contractors, and suppliers
Maintenance Director
Community Maintenance Group L.L.C
Port Saint Lucie, Florida
04.2014 - 03.2016
- Supervised various systems, including HVAC, plumbing, painting, carpentry, drywall, electrical repair, equipment installation, building upgrades, and roof repair
- Delivered lower-scoped renovation projects to meet stakeholders' and organizational objectives
- Created detailed budgets, schedules, and cost estimates for clients
- Monitored construction progress of projects by performing site and field inspections and creating reports to ensure adherence to plans, specifications, and building codes
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands
- Improved facility operations by streamlining maintenance processes and implementing preventive measures.
- Provided ongoing training for staff members on safety procedures and proper usage of tools and equipment.
- Ensured compliance with local, state, and federal regulations by staying current on industry standards and maintaining proper documentation.
- Introduced innovative solutions for space optimization, resulting in increased productivity within the workplace environment.
- Managed a team of maintenance technicians, ensuring timely completion of tasks and high-quality workmanship.
Maintenance Director
TGM COMMUNITIES/ TGM Floresta
Jupiter, Florida
03.2008 - 03.2014
- Supervised maintenance of HVAC systems, plumbing, painting, carpentry, drywall, electrical repair, equipment installation, building upgrades, and repair
- Controlled and monitored inventories, maintenance supplies, tools, and equipment use
- Oversaw renovation projects, including pool resurfacing, fitness center, major roof repair, landscaping and irrigation system re-design, street and building light system replacement, street seal coating, parking stripping, and roof repairs
- Organized project team meetings, communicated deadline updates, outlined action items, provided recommendations, and offered targeted solutions, delivering information to clients and stakeholders
- Conducted monthly safety training, following policies, procedures, and protocols outlined by company standards, OSHA, and EPA
Education
Master of Science - Project Management
George Washington University
Washington, DC05-2021
BBA - Business Administration And Management
Universidad De Oriente, Santiago De Cuba. Cuba
Cuba07-2005
Skills
- Manage program, contracts, agreements, policies, and logistics for department initiatives
- Project management Project planning and development Advanced problem solving
- Strategic planning Streamline processes
- Project leadership
- Decision-making and complex problems analysis
- Work Planning and Prioritization
- Team leadership and performance management
- Customer relationship management (CRM)
- Operations management
- Cross-functional collaboration
- Forecasting, scheduling and data analysis
Affiliations
- Member of Project Management Institute. Washington D.C Chamber
- Member of National Society of Leadership and Success.
Certification
- 08/2023 - Contracting Officer Representative (COR). Management Concepts / DC.
- 01/2010 - Certified Pool and Spa Operator. National Swimming Pool Foundation.
- 02/2008 - EPA Universal Certification. HVAC Installation, Maintenance, and Repair. ESCO Institute, Palm Beach. Florida. ,
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Building Services Supervisor
Architect of the Capitol
07.2023 - Current
Manager of Zone Operations
George Washington University - GWU
04.2018 - 07.2023
HVAC Department Tech. Support.
Indian River State College
03.2016 - 04.2018
Maintenance Director
Community Maintenance Group L.L.C
04.2014 - 03.2016
Maintenance Director
TGM COMMUNITIES/ TGM Floresta
03.2008 - 03.2014
Master of Science - Project Management
George Washington University
BBA - Business Administration And Management
Universidad De Oriente, Santiago De Cuba. Cuba