Y’Kemia Young
Doerun,GA
Summary
Accomplished professional with a proven track record at Walmart in enhancing customer satisfaction and conflict resolution. Skilled in surgical support and vaccine administration, demonstrating both hard and soft skills. Excelled in roles requiring compassionate care and efficient problem-solving, significantly contributing to the growth and efficiency of every team joined.
Dedicated candidate with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Host
Walmart
07.2018 - Current
- Implemented new strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
- Managed customer accounts efficiently, keeping accurate records and facilitating timely transactions or updates as needed.
- Led regular team meetings focused on performance monitoring, goal-setting, and continuous improvement initiatives.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
Veterinary Clinic Assistant
Southside Veterinary Center
10.2019 - 11.2020
- Provided compassionate care to animals during their stay at the clinic, monitoring their health and administering treatments as needed.
- Assisted with dental cleanings and extractions under anesthesia, promoting overall oral health in patients and preventing further complications.
- Contributed to the growth of the clinic''s clientele through excellent customer service and referrals from satisfied clients.
- Improved patient care by assisting veterinarians with routine examinations and procedures.
Call Center Agent
Teleperformance
06.2016 - 07.2018
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Kennel Assistant
Sylvester Animal Clinic
08.2013 - 07.2014
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
Education
Bachelor of Science - Associated of Applied Science
Southern Regional Technical College
Thomasville, GA05-2025
Abraham Baldwin Agricultural College
Tifton, GA05-2018
Skills
- Surgical procedures and support
- Vaccine administration
- Laboratory skills
- Emergency and preventive care
- Diagnostic sampling
- Medical record-keeping
Certification
- Certified: Canine and Feline Professional-2023
- Recovery CPR: BLS and ALS Training -2024
- AVMA Partners for Healthy Pets Preventative Health-2024
- Injections Certification-2023
- Court Appointed Special Advocate-2023
Timeline
Veterinary Clinic Assistant
Southside Veterinary Center
10.2019 - 11.2020
Customer Service Host
Walmart
07.2018 - Current
Call Center Agent
Teleperformance
06.2016 - 07.2018
Kennel Assistant
Sylvester Animal Clinic
08.2013 - 07.2014
Bachelor of Science - Associated of Applied Science
Southern Regional Technical College
Abraham Baldwin Agricultural College
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