Ykindalyn Mitchell

• Conducted needs assessments and developed program objectives.
• Created and implemented new policies and procedures for the program.
• Managed budgeting processes, including creating forecasts and tracking expenses.
• Researched funding opportunities to support program initiatives.
• Developed strategic plans to ensure successful program operations.
• Organized and facilitated team meetings, workshops, and events.
• Provided leadership in developing innovative approaches to meet program goals.
• Monitored performance metrics to evaluate effectiveness of programs.
• Directed staff training on technical aspects of programming activities.
• Collaborated with external partners to leverage resources for the program's success.
• Established relationships with key stakeholders to build trust in the organization's mission.
• Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
• Ensured compliance with organizational standards and applicable laws and regulations.
• Developed strategies to increase public awareness of the organization's services.
• Supported marketing efforts by providing content for promotional materials.
• Maintained communication with clients throughout their involvement in the program.
• Analyzed data from surveys, focus groups, interviews to inform decision making.
• Compiled reports on program outcomes for internal and external stakeholders.
• Negotiated contracts with vendors as needed for supplies or services related to the program.
• Implemented quality assurance protocols to ensure high-quality service delivery.
• Managed program operations and provided strategic leadership for workers.
• Facilitated staff meetings and educational work sessions to strengthen staff competencies.
• Oversaw administrative support staff to facilitate day-to-day program activities.
• Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
• Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
• Devised evaluation strategies to monitor performance and determine need for improvements.
• Fostered community connections and networks, driving collaborations with local organizations and businesses.
• Established strategy for program using evaluation outcomes and research to set goals and direction.
• Hired and developed staff members to collaboratively achieve program goals.
• Spearheaded program planning and staff development to promote growth.
• Met regularly with program stakeholders to make program adjustments and assess progress.
• Initiated and set goals for programs according to strategic objectives of organization.
• Collected key program data and analysis to support continuous improvement.
• Reviewed existing programs and identified areas of improvement or expansion.

• Providing Case Management services
• Monitoring and managing the compliance of Substance Abuse clients within the Fulton County Drug Court and Veterans treatment court programs
• Provide consultation, information, and referral services to meet the needs of clients in Fulton County Drug Court and Veterans Treatment Court
• Interview and assess the needs of clients
• Provide detailed documentation on all client interactions in a timely manner
• Establish and maintain relationships with clients and family members
• Conduct outreach activities
• Link clients with community resources i.e
• Meet housing, financial, medical/physical, mental health needs, etc
• Recommend sanctions and/or incentives for clients to the court on behalf of the Fulton County Drug court and Veterans Treatment Court Programs
• Attend court staffing
• Mandated reporting/ Utilize County and State wide data bases (Connexis/ Odyssey)
• Order and Conduct Urinalysis to detect recent/ residual drug use
• Create and activate Warrants
• Intervene, stabilize and manage acute crisis situations as needed
• Coordinate and maintain contacts with internal and external providers involved with clients to promote collaborative care
• Exemplifying excellent oral/written communication skills, versatility & a positive attitude
• Maintain deadlines/ Abide by confidentiality policy/Code of Ethics/etc
• Promote consistency/ Time management
• Complete trainings/ certifications
• Observe macro (environmental) conditions
• Observe client behavior, social interactions, and relationships

• Provide case management services to mental health and Substance Abuse clients (Adults/Elderly)
• Provide detailed documentation on all client interactions with in a 24 hour time frame
• Assist client with identifying, accessing, and maintaining community resources to meet housing, financial, medical/physical, mental needs, etc
• Coordinating and maintaining resources to obtain state and community benefits i.e
• Food stamps, SSI, Social Security, food bank, medication assistance, etc
• Intervene, stabilize and manage acute crisis situations as needed of community living skills
• Provide structured activities that promote socialization, recovery, wellness, self-advocacy, development of natural supports, and maintenance of community living skills
• Assist individuals in identifying strengths which aid and barriers that impede the recovery process
• Attend treatment team meetings
• Exemplifying excellent oral/written communication skills, versatility & a positive attitude
• Mandated reporting/ Utilize data base (Care Logic)
• Maintain deadlines/ Abide by confidentiality policy/Code of Ethics/HIPAA/etc
• Promote consistency/ Time management
• Participate in, and complete documentation trainings/ certifications
• Observe macro (environmental) conditions
• Observe social interactions and relationships

• Provide case management services to clients affiliated with the Department of Family and children services
• Provide detailed documentation on all client interactions within a 48 hour time frame
• Provide case management services to mental health and Substance Abuse clients
• Coordinate and maintain contacts with internal and external providers involved with clients to promote collaborative care i.e
• Therapists, lawyers, foster/birth parents, DFCS case manager etc
• Provide Family Support/Transporting
• Provide Parent Aide/ behavior Aide services
• Provide supervision for family visitation
• Provide WRAP Around services
• Mandated reporting/ Utilize data base (Care Logic)
• Court appearances (if required)
• Maintain deadlines/ Abide by confidentiality policy/Code of Ethics/HIPAA/etc
• Promote consistency/ Time management
• Participate in, and complete documentation trainings/ certifications
• Observe macro (environmental) conditions
• Observe social interactions and relationships
• Exemplifying excellent oral/written communication skills, versatility & a positive attitude

• Provide case management Services to mental health clients (children/Adults/Elderly)
• Provide detailed documentation on all client interactions in a timely manner
• Conducted intake and needs assessments
• Create/Update Individual Service Plans (ISP's)
• Provide Community support / Psychosocial Rehabilitation services
• Teach and promote skill building
• Coordinating and maintaining resources and linkage specific to each client
• Provide CORE/WRAP Around services
• Court appearances (if required)
• Mandated reporting/ Utilize data base (Share-note/E-case)
• Maintain deadlines/ Abide by confidentiality policy/Code of Ethics/HIPAA/etc
• Provide family and individual in-home interviews/Promote consistency
• Participate in, and complete documentation trainings/ certifications
• Observe macro (environmental) conditions
• Exemplifying excellent oral/written communication skills, versatility & a positive attitude

• Maintained budgeting documents for accurate tracking of expenses.
• Provided leadership and guidance to subordinate staff
• Created policies and procedures for improved workflow processes.
• Analyzed financial data to make informed decisions on cost savings initiatives.
• Managed day-to-day operations of staff in multiple departments.
• Implemented systems for monitoring employee attendance, scheduling, payroll.
• Developed training programs for new employees as well as existing staff members.
• Appraised inventory levels on frequent basis, ordering new supplies to keep quantities well-stocked.
• Formed and sustained strategic relationships with community partners
• Prepared staff work schedules and assigned team members to specific duties.
• cultivating lasting relationships with community partners
• Delegated work to staff, setting priorities and goals.
• Created care /service plans
• Performed Discharges/mandated reporting
• Exemplifying excellent oral/written communication skills, versatility & a positive attitude

·

·