Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ylanda Moore

Miami,FL

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

14
14
years of professional experience

Work History

Administrative Specialist

City Of North Miami
02.2017 - 09.2023
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Handled incoming and outgoing mail.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.


Permit Clerk

City Of North Miami
03.2016 - 02.2017
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.

Water Plant Operator Trainee

City Of North Miami
09.2015 - 08.2016
  • Adhered to EPA and OSHA regulations.
  • Collected water samples to test alkalinity, hardness, and residual levels.
  • Monitored water production and tested water samples to evaluate quality and safety.
  • Operated equipment such as front-end loaders, forklifts, and slakers regularly.
  • Monitored water quality and adjusted chemical dosages to meet regulatory standards.

Data Entry Clerk/Mail Clerk

Economic Transaction Consultants
03.2010 - 02.2014
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.

Education

High School Diploma -

American Academy High School
Miami FL
06.2002

Skills

  • Document Management
  • Event Coordination
  • Meeting Planning
  • Travel Coordination
  • Videoconference Preparation
  • Account Reconciliation

Timeline

Administrative Specialist

City Of North Miami
02.2017 - 09.2023

Permit Clerk

City Of North Miami
03.2016 - 02.2017

Water Plant Operator Trainee

City Of North Miami
09.2015 - 08.2016

Data Entry Clerk/Mail Clerk

Economic Transaction Consultants
03.2010 - 02.2014

High School Diploma -

American Academy High School

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Ylanda Moore