Ylande Lebrun
Miami,FL
Summary
Medical Administrative Assistant with excellent communication skills. Seeking an opportunity in the medical field where my educational background can be utilized. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
19
19
years of professional experience
Work History
Health Center Manager
Cano Health
Pembroke Pines, FL
01.2023 - Current
- Maintained accurate records of patient visits and treatments to ensure proper billing practices were followed.
- Oversaw daily operations of the health center, including staffing and scheduling.
- Resolved conflicts between staff members or patients in a timely manner while maintaining confidentiality of all parties involved.
- Organized professional development activities for staff to enhance their skillset.
- Collaborated with other departments within the organization to coordinate services and promote an integrated approach to healthcare delivery.
- Created reports detailing key metrics related to patient visits, financial performance, operational effectiveness.
- Managed financial resources and budgeting for the health center.
- Provided leadership and guidance to staff members on a wide range of topics, such as patient care, customer service, safety protocols.
- Monitored inventory levels of medical supplies and equipment used in daily operations of the health center; placed orders when necessary.
- Recruited, hired and trained new medical and facility staff.
- Improved patient satisfaction through service excellence initiatives.
- Monitored key performance indicators to drive improvement.
- Collaborated with physicians to develop strategic plans.
- Explained policies, procedures and services to patients.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Conducted regular audits to assess operational effectiveness.
- Managed budgets, financial reporting, and resource allocation.
- Maintained records management system to process personnel information and produce reports.
Assistant Manager
Cano Health
Pembroke Pines, FL
02.2019 - 12.2022
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Order medical supplies.
- Resolve patient bills for lab orders.
- Create weekly schedule.
- Perform weekly audits for center, associates and center.
Front Desk Receptionist
Pembroke Pines
Pembroke Pines, FL
06.2017 - 01.2019
- Handled payment processing and provided patients with receipts and proper bills and change.
- Assisted with the onboarding process for new employees by training new front desk associates.
- Print lab orders and schedule.
- Order supplies and Audit inventory once a week.
- Print all new training documents to and set task for days of training.
- Organized office supplies and equipment; maintained an inventory of items in stock.
- Assisted with special projects as assigned by supervisor or manager.
- Maintained a neat and tidy reception area at all times; ensured that it was presentable for patients.
- Provided assistance in resolving customer complaints or issues that arose during their stay.
- Verified patients insurance prior to their appointment.
- Confirmed appointments prior to appointment day.
Medical Administrative Assistant
ATI College of Health
Miami, FL
02.2010 - 09.2010
Front Desk
Elite Guard
Sunny Isles Beach, FL
01.2008 - 07.2008
- Welcome all residents, guests, and vendors to the community
- Tactfully handle resident’s questions including problem resolution
- Receive and direct packages and incoming calls.
Front Gate
American Guard
Miami, FL
07.2007 - 11.2007
- Call residents to alert them of their visitors
- Document all visitors names, tag number, and drivers license number
- Patrol entire facility including parking garage.
Cashier
President Supermarket
Miami, FL
06.2005 - 12.2005
- Receive cash and credit transactions
- Greet customers in a courteous and timely fashion
- Always keep working area in a clean and orderly fashion
- Provide customers with appropriate receipt for each transaction
- Assist customers on a day to day basis.
Education
Medical Assistant Administrator -
ATI College of Health
09.2010
Skills
- Data Entry/50wpm
- Multi-task in a fast pace setting
- Intermediate in MS Technology
- Knowledge of claims
- Knowledge of HIPAA/OSHA
- Infections Disease Certification
- Front Office Medical Knowledge
- Quality Improvement
- Health Information Systems
- Employee Work Scheduling
- Decision-Making
- Critical Thinking
- Employee Performance Evaluations
- Employee Supervision
- Risk Management
- Patient Relations
Personal Information
Title: Medical Administrative Assistant
References
Available Upon Request
Languages
French
Professional
English
Professional
Timeline
Health Center Manager
Cano Health
01.2023 - Current
Assistant Manager
Cano Health
02.2019 - 12.2022
Front Desk Receptionist
Pembroke Pines
06.2017 - 01.2019
Medical Administrative Assistant
ATI College of Health
02.2010 - 09.2010
Front Desk
Elite Guard
01.2008 - 07.2008
Front Gate
American Guard
07.2007 - 11.2007
Cashier
President Supermarket
06.2005 - 12.2005
Medical Assistant Administrator -
ATI College of Health
Similar Profiles
Carmen MaloneyCarmen Maloney
Lead Registered Medical Assistant at CANO HEALTHLead Registered Medical Assistant at CANO HEALTH
Claudia RamosClaudia Ramos
Quality Department Supervisor at CANO HEALTHQuality Department Supervisor at CANO HEALTH
Elizabeth TorresElizabeth Torres
Pharmacy Manager at Cano HealthPharmacy Manager at Cano Health
NAYROBI MEZANAYROBI MEZA
Retention Specialist at Cano HealthRetention Specialist at Cano Health
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center