Ylanie Troche
Neptune City,NJ
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production Machine Operator
Aurora Multimedia
07.2025 - Current
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained quality of product by checking labels, packaging and other factors.
- Documented production activity in logs and job tickets.
Sales Associate
Top of the Rock
08.2024 - 03.2025
- Promoted current sales promotions and special offers to increase revenue.
- Verified shift sales with cash count and drawer balancing.
- Secured consistent customer sales with knowledgeable, friendly support.
- Met sales quotas by utilizing upselling opportunities.
- Confirmed prices and processed payments to complete sales.
- Collaborated with team members to achieve monthly sales targets.
Personal Care Assistant
Heart to Heart Home Care Agency
06.2024 - 08.2024
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Conducted home visits to assess client's needs to provide appropriate interventions.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Assisted clients with activities of daily living such as bathing, dressing, grooming, and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors, and changing bed linens.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Customer Service Manager
Aurora Multimedia
01.2023 - 05.2024
- Processed customer orders efficiently and accurately.
- Monitored inventory levels to ensure adequate product availability for customers.
- Assisted customers with inquiries and provided accurate information.
- Collaborated with team members to achieve customer satisfaction goals.
- Utilized company software to track, manage, and resolve customer requests.
Shipping and Receiving Clerk
Aurora Multimedia
02.2022 - 05.2024
- Arranged merchandise by department, marked appropriately for placement in the facility and delivered merchandise to different destinations.
- Maintained an accurate tracking system covering shipping and receiving transactions.
- Processed returns from customers, inspecting products and updating records accordingly.
- Received incoming shipments and verified contents against packing slips.
- Co-ordinated multiple shipments simultaneously, prioritizing urgent orders.
- Generated work orders, bills of lading and packing slips using software.
Barista
Chewy Bubble Cafe
10.2021 - 12.2021
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs.
- Completed orders to exact customer specifications for optimum satisfaction.
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Sanitized work areas, utensils and equipment to minimize infection risks.
- Conducted inventory checks and restocked supplies as needed.
- Operated cash register, processed customer payments, and provided accurate change.
Retail Associate
Marshalls
01.2021 - 12.2021
- Helped customers navigate store, complete sales, and process returns.
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
- Supported team with receiving, pricing and merchandising.
- Demonstrated selling experience in a fast-paced, service-oriented retail setting.
- Actively listened to customer concerns, addressing issues promptly and professionally.
- Handled cash register transactions efficiently and accurately.
Skills
- Warehousing Operations
- Shipping and Receiving
- Inventory Management
- Microsoft Office Suite
- Task Prioritization
- Written Communication
- Teamwork and Collaboration
- Time Management
- Customer Service
- Client Rapport
- Direct Patient Care
- Promotional Support
- Upselling Techniques
- Equipment monitoring
Certification
- Personal Care Aide June 2024
- Adobe Photoshop May 2023
- Adobe InDesign May 2023
Timeline
Production Machine Operator
Aurora Multimedia
07.2025 - Current
Sales Associate
Top of the Rock
08.2024 - 03.2025
Personal Care Assistant
Heart to Heart Home Care Agency
06.2024 - 08.2024
Customer Service Manager
Aurora Multimedia
01.2023 - 05.2024
Shipping and Receiving Clerk
Aurora Multimedia
02.2022 - 05.2024
Barista
Chewy Bubble Cafe
10.2021 - 12.2021
Retail Associate
Marshalls
01.2021 - 12.2021
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