Ylanna Value
Little Rock,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Well-qualified Customer Support familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Focused and safety-conscious Driver with history of delivering packages for global logistics organizations. Top team member with strong stats and delivery performance. Observant at all times to avoid accidents or incidents.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Driver
Self-employeed
06.2015 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Receptionist Clerk
Vogue Salon
11.2016 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors a positive first impression.
- Confirmed appointments communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted customers and helped with product questions, selections, and purchases. Increased sales by 10%.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Corresponded with clients through email, telephone, or postal mail
- Maintained confidentiality of information regarding clients and the company.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Account Manager, Customer Advocate
Monitronics Security
07.2011 - 10.2014
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Educated clients on new upgrades on equipment for better security for their home and family.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Assisted customers with setting appointments, special order equipment setup with the field services/technician to come out.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
High School Diploma -
Central High School
Little Rock, AR1993
Skills
- Visitor and Customer Relations
- Business Correspondence
- Computer Proficiency
- Positive Attitude and Energetic
- Contactless Deliveries
- Making Appointments
- Customer Data Confidentiality
- Dependability and Honesty
- Efficient and Detail-Oriented
- Patient and Empathetic
- Time Management
- Policy and Procedure Adherence
Certification
- Entrepreneur/Small Business
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Receptionist Clerk
Vogue Salon
11.2016 - 01.2021
Delivery Driver
Self-employeed
06.2015 - Current
Account Manager, Customer Advocate
Monitronics Security
07.2011 - 10.2014
High School Diploma -
Central High School
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