Ylbania Santiago
Orlando,FL
Summary
Detail-oriented professional with strong communication and coordination skills. Focused on delivering exceptional customer service and contributing to organizational success. Thrives in fast-paced environments, consistently ensuring high-quality results.
Overview
22
22
years of professional experience
Work History
Bus Driver
Educational Bus Transportation
10.2022 - Current
- Monitored and enforced compliance with driving laws and regulations to maintain safety standards.
- Facilitated biannual safety training to reinforce compliance with regulations and foster a culture of safety among drivers.
- Performed pre-trip inspections and followed safety regulations to ensure safe operation of school buses.
Human Social Specialist I - Bilingual
Hudson County Division of Family Services
02.2008 - 10.2022
- Conducted client interviews and facilitated searches for non-custodial parents, resulting in improved child support enforcement.
- Coordinated paternity establishment efforts, enhancing family law compliance and promoting child welfare.
- Conducted client interviews and facilitated searches for non-custodial parents to ensure child support enforcement.
- Coordinated advocacy efforts to support client needs. to advocate for client interests and enhance service delivery.
- Delivered case management services aimed at enhancing support for families navigating difficulties.
- Ensured precision and currency of client case records to support effective case management.
- Engaged community members through outreach initiatives. and collaboration among diverse populations, fostering inclusivity and support within the community.
- Cultivated engagement and collaboration among diverse populations to enhance inclusivity.
Bilingual Operator
Hudson County Division of Family Services
08.2007 - 02.2008
- Assisted clients by providing clear information on processes, enhancing their understanding and experience. Translated complex information into understandable terms for clients.
- Educated clients on various programs and resources to help them fully leverage available advantages.
- Managed incoming phone calls, transferring inquiries to appropriate departments to facilitate swift resolution.
Medical Receptionist
Hudson Neurosciences PC
10.2004 - 08.2007
- Coordinated communication between healthcare providers and patients, facilitating timely service delivery.
- Handled sensitive situations with compassion, providing support to distressed patients and families during difficult times.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Maintained organized patient records and scheduled appointments accurately, contributing to overall office efficiency.
Education
Associates - Business Administration
Katharine Gibbs School
Montclair, NJHigh School Diploma -
Lincoln High School
Jersey City, NJSkills
- Safe driving practices
- Bus safety
- Safety compliance
- Attention to detail
- Telephone communication
- Bilingual communication
- Fluent in two languages
- Microsoft Word expertise
- Microsoft PowerPoint skills
- Microsoft Access experience
- Interpersonal communication
- Strategic planning
Timeline
Bus Driver
Educational Bus Transportation
10.2022 - Current
Human Social Specialist I - Bilingual
Hudson County Division of Family Services
02.2008 - 10.2022
Bilingual Operator
Hudson County Division of Family Services
08.2007 - 02.2008
Medical Receptionist
Hudson Neurosciences PC
10.2004 - 08.2007
Associates - Business Administration
Katharine Gibbs School
High School Diploma -
Lincoln High School