Ylber Spaho
Amsterdam
Summary
As a highly adaptable and dedicated professional with over five years of experience in fast-paced environments, I am seeking a customer service, front desk, or driving-related position. My background in warehouse operations, customer service, and logistics has allowed me to develop excellent communication, problem-solving, and organisational skills.
In addition to my customer-facing experience, I have strong driving skills with a focus on efficiency, safety, and punctuality. I am experienced in handling deliveries, transporting goods, and ensuring smooth operations on the road while maintaining high standards of service. My ability to multitask, manage time effectively, and navigate various routes makes me a reliable asset in roles that require both administrative and driving responsibilities.
With a commitment to providing outstanding support and a keen eye for detail, I am eager to apply my skills in a dynamic team environment, ensuring smooth operations and excellent customer experiences.
Overview
20
20
years of professional experience
Work History
Forklift Driver
Drytec
12.2020 - 11.2023
- Ensured safety by adhering to forklift operating guidelines and procedures.
- Increased productivity by completing inventory tasks efficiently and accurately.
- Loaded and unloaded goods from vehicles, resulting in smooth workflow.
Costumer Service
Amazon
01.2020 - 03.2022
- Promoted quality customer service by executing follow up procedures.
- Streamlined order processing for faster customer service and increased satisfaction.
- Delivered friendly, prompt customer service to visitors
Driving
Royal mail
11.2016 - 11.2020
- Successfully managed and delivered customer orders within established timeframes, ensuring high levels of customer satisfaction and operational efficiency.
Dryline
Costal builders
02.2011 - 07.2015
- Improved safety standards by following industry regulations closely during all drylining tasks.
- Delivered high-quality finishes for increased customer satisfaction with a keen eye to detail.
- Ensured smooth operations whilst maintaining tools and equipment.
- Installed plasterboard partitions to create designated spaces in commercial buildings.
- Measured, cut, and fixed plasterboards efficiently, reducing project completion time.
- Assisted site manager with planning layouts for optimal space utilisation.
- Enhanced aesthetics of interiors with precise application of skimming techniques.
- Aided in noise reduction within premises by installing insulation materials appropriately.
- Collaborated effectively with other construction professionals for successful project outcomes.
- Worked swiftly under pressure to meet tight deadlines without compromising on quality.
- Updated skills regularly through professional development courses, staying abreast of latest industry trends.
Customer service officer
Combos group at Gatwick airport
08.2003 - 12.2010
- Improved customer satisfaction by providing prompt and efficient service.
- Managed difficult customer situations for maintaining company reputation.
- Delivered high-quality service with attention to detail and professionalism.
- Followed company guidelines to ensure consistent quality of service.
- Addressed customer queries, resulting in enhanced customer confidence.
- Utilised strong communication skills for handling customer complaints effectively.
- Collaborated closely with team members to provide seamless service experience.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Promoted a welcoming atmosphere, leading to increased return customers.
Education
High School Diploma -
Croydon College ,
London, UK05-2002
Skills
- Loading and unloading
- Order picking and processing
- Shipping and receiving
- Warehouse safety
- Customer service and assistance
- Driving
- Customer service delivery
Languages
English
Native language
Albanian
Proficient
C2
Timeline
Forklift Driver
Drytec
12.2020 - 11.2023
Costumer Service
Amazon
01.2020 - 03.2022
Driving
Royal mail
11.2016 - 11.2020
Dryline
Costal builders
02.2011 - 07.2015
Customer service officer
Combos group at Gatwick airport
08.2003 - 12.2010
High School Diploma -
Croydon College ,
Similar Profiles
Ben BremerBen Bremer
Head Chef at Night KitchenHead Chef at Night Kitchen
Trevor CarnevaliTrevor Carnevali
Shift Supervisor at Burger KingShift Supervisor at Burger King
Mackenzie N. GrecoMackenzie N. Greco
Waitress/Bartender/Hostess at Bosco’s Family RestaurantWaitress/Bartender/Hostess at Bosco’s Family Restaurant