Ylbere Hoti
ARMONK,NY
Summary
Dynamic Office Administrator with proven expertise in office management and administrative support, honed at I & M CONSTRUCTION LLCX. Excelled in streamlining operations, reducing administrative errors by meticulous recordkeeping, and enhancing customer loyalty through empathetic service. Skilled in payroll administration and fostering team collaboration, I significantly contributed to optimizing workplace productivity and efficiency.
Overview
21
21
years of professional experience
Work History
Office Administrator
I & M CONSTRUCTION LLCX
06.2014 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
PRACTICING LAW INSTITUE
09.2005 - 07.2008
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Lead Bank Teller
CHASE
09.2003 - 09.2005
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Coordinated with management to develop strategies for improving branch performance.
Education
BUSINESS MANAGEMENT - Business Management
LaGuardia Community College
Long Island City, NY09-2006
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- File Organization
- Office Management
- Customer Engagement
- Verbal Communication
- Document Management
- Mail handling
- Bookkeeping
- Telephone reception
- Document Scanning
- Scheduling appointments
- Scheduling
- Payroll
- Word Processing
- Inbound phone call handling
- Payroll Administration
Languages
Albanian
Native or Bilingual
Timeline
Office Administrator
I & M CONSTRUCTION LLCX
06.2014 - Current
Customer Service Representative
PRACTICING LAW INSTITUE
09.2005 - 07.2008
Lead Bank Teller
CHASE
09.2003 - 09.2005
BUSINESS MANAGEMENT - Business Management
LaGuardia Community College
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