Yleanny Rosario
The Bronx,NY
Summary
Professional in customer service and collections management, bringing wealth of experience and insight to role. Known for driving process improvements and resolving customer issues promptly. Focused on team collaboration and consistently meeting targets. Reliable and adaptable to changing environments.
Overview
3
3
years of professional experience
Work History
Collections Management
Vales Cervantes Lawyers
02.2021 - 06.2023
- Maintained an up-to-date knowledge of industry trends, regulations, and best practices relevant to collections management.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Trained and mentored new team members on best practices in credit collections management.
- Exhibited excellent time management skills while prioritizing tasks according to urgency or importance level during peak periods of activity.
- Reduced claim processing time by streamlining case management procedures and utilizing effective communication channels.
- Contributed to increased case resolution rates through efficient scheduling and calendar management.
Administrative Secretariat
Cervecería Vegana
04.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Administrative Secretariat
Constructora Tactuk
12.2019 - 03.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Science - Mercadeo
Instituto Politécnico La Esperanza
Santiago, Dominican Republic 10-2019
Skills
- Servicio al cliente
- Auxiliar de ventas
- Recepcionista
- Secretaria ejecutiva
Languages
Spanish
Native or Bilingual
Timeline
Collections Management
Vales Cervantes Lawyers
02.2021 - 06.2023
Administrative Secretariat
Cervecería Vegana
04.2020 - 12.2020
Administrative Secretariat
Constructora Tactuk
12.2019 - 03.2020
Associate of Science - Mercadeo
Instituto Politécnico La Esperanza