YLexis Calixto
Rochester
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management. Willing to take on new opportunities and new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Representative
MVP Health Care
10.2024 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Educated clients about health insurance coverage options, benefits and costs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Medical Referral Specialist
Trillium Health
11.2023 - 09.2024
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Assisted in training new team members on the referral process, contributing to a cohesive work environment focused on quality patient care.
Substitute Teacher
Rochester Charter Schools
09.2019 - 06.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Education
Esthetics License -
Continental School of Beauty
Rochester, NY08.2019
High School Diploma -
Northeast College Prep
Rochester, NY06.2017
Skills
- Customer service
- Health insurance knowledge
- Appointment scheduling
- Data entry
- Communication skills
- Team collaboration
- Referral coordination
- Attention to detail
- Time management
Certification
CPR
Timeline
Customer Care Representative
MVP Health Care
10.2024 - Current
Medical Referral Specialist
Trillium Health
11.2023 - 09.2024
Substitute Teacher
Rochester Charter Schools
09.2019 - 06.2024
Esthetics License -
Continental School of Beauty
High School Diploma -
Northeast College Prep
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